Lurdes Morales
W. Springfield,MA
Summary
Experienced Assistant Property Manager is adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellence and value enhancement.
Overview
8
8
years of professional experience
Work History
Property Manager
CS American Management
Springfield, MA
12.2023 - 03.2024
- Managed all maintenance requests from tenants in a timely manner.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Assistant Property Manager
Peabody Properties
Springfield, MA
01.2017 - 11.2024
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Restaurant Waiter
Denny's Restaurants Franchise Association
Chicopee, MA
02.2018 - 03.2020
- Took accurate food and drink orders, using a POS ordering software system.
- Greeted customers, provided menus and answered questions about menu items.
- Resolved customer complaints in a polite manner according to company policy.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Education
GED -
Monroe College
The Bronx, NY05-1999
Associate of Science - Accounting And Business Management
Holyoke Community College
Holyoke, MASkills
- Property Management Expertise
- Occupancy Management
- Fair Housing Regulations
- Strong Communication Skills
- Housing regulations
- Telephone and email etiquette
- Vacant unit monitoring
- Accounting oversight
- Teamwork and Collaboration
- Multi-family property management
Languages
English
Full Professional
Spanish
Limited
Timeline
Property Manager
CS American Management
12.2023 - 03.2024
Restaurant Waiter
Denny's Restaurants Franchise Association
02.2018 - 03.2020
Assistant Property Manager
Peabody Properties
01.2017 - 11.2024
GED -
Monroe College
Associate of Science - Accounting And Business Management
Holyoke Community College
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