Lourdes Llovera Pena
Albuquerque,NM
Summary
Recent graduate with foundational knowledge in law enforcement and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, time-management , conflict de-escalation and firearms proficiency skills. Prepared to continue my career and make meaningful contributions with commitment and drive. Committed to integrity and continuous improvement, fostering a safer environment through proactive patrol and community engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Police Officer
Albuquerque Police Department
07.2024 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored criminal activity in community to identify suspicious activity.
Associate Coach
T-Mobile
01.2019 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Contributed to creating a positive company culture through active participation in team meetings and events.
- Maintained up-to-date knowledge of company products and services to provide accurate information during interactions with customers.
- Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
- Assisted customers with navigating online platforms, demonstrating patience and technical expertise when needed.
- Increased customer loyalty with exceptional service and proactive problem-solving techniques.
- Conducted regular performance evaluations of team members, identifying areas of improvement and facilitating professional development.
Education
High School Diploma -
New Future High School
Albuquerque, NM05-2015
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Self-defense techniques
- Patrol procedures
- Firearms proficiency
- Arrest and detention
Languages
Spanish
Native or Bilingual
Certification
- Law Enforcement Academy - 742.5 Hours
- Certified Police Officer, Albuquerque Police Department -296.5 Hours
- Hazardous Materials Certified - 8 Hours
- Emergency Vehicle Operations Certified - 54 Hours
- Survival Spanish Certified - 8 hours
- American Collage of Surgeons, Stop the Bleed Course - Certificate
- Oleoresin Capsicum Aerosol Spray Certified - 3 Hours
- CPR Certified
- Taser 10 Certified
Timeline
Police Officer
Albuquerque Police Department
07.2024 - Current
Associate Coach
T-Mobile
01.2019 - 07.2024
High School Diploma -
New Future High School
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