Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lurleen Varoz

Taylorsville,Utah

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

Utah Retirement Systems
Salt Lake City, Utah
08.2021 - Current
  • Assisted members with retirement plan and applications.
  • Researched and resolved members inquiries regarding their retirement accounts.
  • Responded promptly to members inquiries regarding their pension accounts.
  • Provided excellent customer service to resolve member complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating applications into the URS system.
  • Answered incoming calls and emails, providing frontline customer support or assistance.

Consumer Loan Specialist III

Zions Bancorporation
12.2020 - 06.2021
  • Provide quotes for title companies, create letter of guarantees requested by insurance companies, and maintain files, documents and notes
  • Research and resolve lending inquires and issues produce reports as required
  • Perform other duties as required.

Client Relations Specialist ll

Zions Bank
10.2016 - 12.2019
  • Problem-solved client feedback submitted to the Office of the President, including research, due diligence to meet compliance guidelines and coordination with bank employees to ensure quality customer service for our customers within service level agreements
  • Wrote and edited responses in proxy for the CEO of Zions Bank.

Small Business Loan Specialist ll

Zions Bancorporation
09.2002 - 07.2015
  • Completed loan due diligence to ensure appropriate legal documentation, confirmed proper business client registration, obtained and analyzed state UCC filing information to certify collateral had the proper lien position, and reviewed and applied bank credit policy.

Customer Information Specialist lll

Zions Bancorporation
09.2002 - 03.2015
  • Proposed innovative ideas to reduce production time and decrease costs while assisting management in creating an online smart form for client address changes
  • Trained in problem resolution and escalated calls, facilitated client banking questions and support for all affiliate banks, while meeting sales goals monthly with 100% QA score.

Teller/New Accounts Rep/Loan Officer

04.1991 - 07.2002
  • Assisted branch customer service manager and branch manager with management duties while providing excellent customer service and conflict resolution to clients
  • Served as sales liaison, continuously meeting sales goals each month.

Education

Associate Degree -

College of Eastern Utah
05.1987

Skills

  • Proficient in Microsoft Office Suite
  • Strong written, verbal, speaking, presentation skills
  • Excellent problem-solving skills
  • Exceptional organizational/attention to detail skills
  • Data Entry
  • Inbound and Outbound Calling
  • Customer Service
  • 10-Key
  • Prioritization
  • Courteous demeanor

References

References available upon request.

Timeline

Customer Service Representative

Utah Retirement Systems
08.2021 - Current

Consumer Loan Specialist III

Zions Bancorporation
12.2020 - 06.2021

Client Relations Specialist ll

Zions Bank
10.2016 - 12.2019

Small Business Loan Specialist ll

Zions Bancorporation
09.2002 - 07.2015

Customer Information Specialist lll

Zions Bancorporation
09.2002 - 03.2015

Teller/New Accounts Rep/Loan Officer

04.1991 - 07.2002

Associate Degree -

College of Eastern Utah

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Lurleen Varoz