Luís Marona
Park City,UT
Summary
Accomplished hospitality professional with experience leading high-end food and beverage operations in luxury environments. Recognized for elevating service standards to award-winning levels, combining meticulous attention to detail with an exceptional ability to deliver personalized, memorable guest experiences. Proven track record of guiding teams to exceed international service benchmarks, including Forbes Five-Star and Michelin standards, while fostering professional development, operational excellence, and a culture of performance. Demonstrates outstanding leadership, communication, and problem-solving skills, thriving under high-pressure conditions and consistently ensuring the highest level of service quality and guest satisfaction. Known for combining deep industry knowledge with a passion for innovation and continuous improvement, making a measurable impact on service delivery, team performance, and overall brand reputation.
Overview
4
4
years of professional experience
Work History
F&B Supervisor
Montage Deer Valley
11.2024 - Current
- Directed front-of-house operations for high-volume luxury food and beverage outlets within a Forbes Five-Star resort, ensuring flawless execution of service standards and guest experience protocols.
- Maintained strict adherence to Forbes Five-Star and LQA (Leading Quality Assurance) standards, consistently exceeding expectations for precision, elegance, and operational excellence.
- Supervised, coached, and mentored a team of servers, hosts, and service associates, fostering a culture of professionalism, attention to detail, and luxury service excellence.
- Oversaw daily service flow, table assignments, reservations, and VIP guest arrangements, optimizing operational efficiency while maintaining personalized guest attention.
- Delivered elevated service experiences for VIPs, high-profile, and international clientele, ensuring discretion, cultural sensitivity, and the highest level of guest satisfaction.
- Implemented and enforced standard operating procedures in alignment with Forbes and LQA benchmarks, driving consistency, quality assurance, and compliance across all F&B outlets.
- Collaborated closely with culinary leadership to synchronize food production and service timing, ensuring seamless delivery of multi-course menus and special events.
- Conducted performance evaluations, service audits, and quality assessments, identifying opportunities for improvement and reinforcing luxury service standards.
- Resolved guest concerns and operational challenges with professionalism and discretion, maintaining the resort’s reputation for Forbes Five-Star service excellence.
- Demonstrated exceptional leadership, operational foresight, and problem-solving skills, supporting team development and maintaining service excellence under high-pressure, high-volume conditions.
- Recognized by management for strategic leadership, commitment to Forbes standards, and ability to elevate team performance, contributing to the resort’s continued ranking as a top luxury destination.
Maitre D'
EVVAI
07.2023 - 07.2024
- Led front-of-house operations in a Michelin-starred fine-dining restaurant, ensuring consistent compliance with Michelin Guide and international luxury hospitality standards.
- Delivered premium guest experience and VIP service, including hosting Michelin Guide inspectors.
- Contributed to the successful achievement of the restaurant’s second Michelin star.
- Delivered exceptional guest experience management, including VIPs, critics, and international clientele.
- Implemented service procedures and attention-to-detail protocols that improved service consistency and guest satisfaction.
- Supervised, trained, and mentored front-of-house staff, strengthening team performance, service knowledge, and professional conduct.
- Coordinated reservation systems, seating strategies, and dining room flow to optimize capacity and service timing.
- Resolved guest concerns with professionalism and discretion, maintaining the restaurant’s reputation and brand integrity.
- Supported management with quality control, service audits, and performance monitoring during high-pressure service periods.
- Maintained compliance with health, safety, and service quality standards applicable to fine-dining operations.
- Demonstrated strong leadership, adaptability, and problem-solving skills in a demanding, high-volume luxury environment.
Lead Host
Rosewood Luxury Hotel & Resorts Group
07.2022 - 05.2023
- Led and coordinated host team operations in a flagship ultra-luxury hotel environment, ensuring seamless guest arrival, seating flow, and first-point-of-contact excellence.
- Delivered exceptional guest reception and relationship management, consistently reflecting Rosewood’s luxury service philosophy and brand standards.
- Managed reservations, waitlists, and seating strategies to optimize guest flow, capacity utilization, and personalized service delivery.
- Acted as a key liaison between front-of-house, management, and service teams, ensuring clear communication and flawless operational execution.
- Supervised, trained, and mentored host team members, reinforcing professional conduct, service etiquette, and attention to detail.
- Handled VIP, high-profile, and international guests with discretion, cultural awareness, and personalized service.
- Resolved guest inquiries and concerns proactively, maintaining high levels of guest satisfaction and brand reputation.
- Supported management with daily operational reporting, service coordination, and quality control in a high-demand luxury setting.
- Ensured strict adherence to luxury hospitality standards, service protocols, and brand guidelines.
- Demonstrated strong leadership, organizational, and communication skills in a fast-paced, high-volume luxury hospitality environment.
Server
Rosewood Luxury Hotel & Resorts Group
12.2021 - 07.2022
- Provided high-end table service in a luxury hotel dining environment, consistently applying Forbes Five-Star and LQA (Leading Quality Assurance) standards to ensure accuracy, elegance, and a flawless guest experience.
- Demonstrated exceptional product knowledge, service precision, and guest engagement, contributing to elevated guest satisfaction and repeat clientele.
- Delivered attentive, culturally sensitive service to VIP, high-profile, and international guests, reflecting Rosewood’s luxury service philosophy.
- Maintained strong communication and collaboration with front-of-house and kitchen teams to ensure seamless service execution.
- Showed early leadership potential by proactively supporting team members, anticipating operational needs, and maintaining service flow during high-pressure periods.
- Recognized by management for reliability, initiative, and strong work ethic, leading to increased responsibilities beyond the server role.
- Assisted in onboarding and training new team members, reinforcing service standards, Forbes and LQA guidelines, and attention to detail.
- Managed guest inquiries and concerns with professionalism and discretion, contributing to positive guest experiences and maintaining the hotel’s brand reputation.
- Consistently adhered to luxury service protocols, health and safety regulations, and quality assurance standards.
- Established a strong reputation for professionalism, adaptability, and leadership readiness, which directly supported career progression into supervisory roles.
Education
Bachelor of Arts - English Literature
UNESPAR
Apucarana, PR (Brazil) 12-2021
Skills
- Food and beverage operations
- Table management
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Food safety
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Italian
Elementary
Timeline
F&B Supervisor
Montage Deer Valley
11.2024 - Current
Maitre D'
EVVAI
07.2023 - 07.2024
Lead Host
Rosewood Luxury Hotel & Resorts Group
07.2022 - 05.2023
Server
Rosewood Luxury Hotel & Resorts Group
12.2021 - 07.2022
Bachelor of Arts - English Literature
UNESPAR