LUS SMITH
Apollo Beach,FL
Summary
Dedicated and compassionate individual with a passion for delivering exceptional customer service. Skilled in adapting communication approaches to meet diverse customer needs, ensuring satisfaction, and driving positive outcomes. Proven ability to handle customer concerns with strong interpersonal skills, fostering trust and long-term relationships. Proactive and adaptable, with a keen ability to quickly learn new product details and processes. Focused on improving customer satisfaction and contributing to team success. Known for exceptional problem-solving abilities, multitasking, and effectively managing customer interactions in fast-paced environments. Committed to supporting team goals while maintaining a positive and efficient service experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Interior Design and Staging Expert
Self Employed Services
Apollo Beach, FL
01.2015 - Current
- Manage interior design and staging projects for residential and commercial clients, ensuring style and functionality.
- Transforme spaces by collaborating with clients to meet their design vision and preferences.
- Stage properties to maximize appeal, accelerating sales and attracting target buyers.
- Oversee multiple projects simultaneously, meeting deadlines and exceeding client expectations.
- Deliver tailored design solutions by understanding client needs, preferences, and budgets.
- Provide expert advice on color schemes, furniture, and layouts to create cohesive, functional designs.
- Coordinate with clients, vendors, and contractors to ensure projects were completed on time and within budget.
Sales Associate Manager
New York and Company
Woodbridge, VA
06.2012 - 12.2014
- Led and trained a team of sales associates to drive exceptional customer service and meet sales targets.
- Motivated staff through coaching, feedback, and team-building initiatives to exceed sales goals.
- Assisted with visual merchandising to create an inviting atmosphere and maximize product sales.
- Managed daily store operations, including inventory control, sales record maintenance, and store organization.
- Delivered outstanding customer service by addressing needs and ensuring a positive shopping experience.
- Collaborated with store management to track sales performance, implement promotions, and achieve store targets.
- Ensured smooth cash register operations, processing transactions, and managing returns/exchanges efficiently.
Warehouse Specialist
Contract Service, Inc.
Fort Riley, KS
04.2011 - 06.2012
- Managed inventory levels to ensure accurate stock counts and timely replenishment, meeting contract requirements.
- Coordinated receipt, storage, and distribution of materials to support client contracts and project timelines.
- Streamlined warehouse organization, improving operational efficiency and reducing errors.
- Assisted in preparing and packaging shipments, ensuring compliance with client specifications and safety standards.
- Processed incoming/outgoing shipments, including documentation, labeling, and coordination with shipping carriers.
- Conducted regular inventory audits, identifying discrepancies and resolving issues to maintain accurate records.
- Collaborated with the logistics team to track deliveries, manage returns, and ensure timely fulfillment of contract needs.
Inventory Specialist
Home Depot
Manhattan, KS
02.2010 - 03.2011
- Oversaw daily inventory operations, managing stock levels and ensuring timely replenishment of goods.
- Utilized inventory tracking systems to ensure real-time visibility of stock quantities, preventing shortages and excess inventory.
- Generated detailed inventory reports, providing insights to management for informed decision-making on purchasing and stock management.
- Collaborated with the logistics and shipping departments to streamline material handling, packaging, and distribution processes.
- Investigated and resolved inventory discrepancies, applying root-cause analysis to prevent future occurrences.
- Assisted with the development and implementation of inventory control policies and procedures, improving overall warehouse efficiency.
- Monitored product expiration dates and managed stock rotation, ensuring compliance with safety and quality standards.
Senior Administrative Assistant
Kansas State University
Manhattan, KS
05.2009 - 02.2010
- Provided high-level administrative support to senior faculty and staff, ensuring smooth daily operations within the department.
- Managed complex calendars, scheduling meetings, appointments, and travel arrangements for university executives.
- Coordinated university events, workshops, and conferences, handling logistics, registrations, and communications.
- Prepared, proofread, and formatted official correspondence, reports, and presentations for senior leadership.
- Assisted with budget tracking and processed invoices, ensuring financial records were accurate and up-to-date.
- Served as a liaison between university departments, students, and external stakeholders, handling inquiries and requests.
- Supervised and mentored junior administrative staff, enhancing team productivity and office efficiency.
Para Educator
Manhattan High School
Manhattan , KS
09.2008 - 05.2009
- Provided individualized support to students with special needs, adapting teaching methods to fit diverse learning styles and abilities.
- Assisted in developing and implementing lesson plans, classroom activities, and instructional materials to enhance student engagement and learning.
- Monitored student progress and behavior, offering guidance and feedback to reinforce positive behaviors and academic growth.
- Supported students during one-on-one or small group sessions, reinforcing lessons and promoting independent learning.
- Collaborated with teachers, counselors, and other school staff to address students' academic and emotional needs.
- Helped maintain a positive classroom atmosphere, ensuring a safe, respectful, and inclusive environment for all students.
- Provided administrative support by preparing materials, grading assignments, and maintaining student records.
Education
Para Educator Certification - Para-educator
Manhattan High School
Manhattan11-2008
Certification -
Edison Police Academy
Edison, NJ03-1988
High School Diploma -
New Brunswick High School
New Brunswick, NJ06-1985
Skills
- Creative Design & Space Planning
- Customer Service Excellence
- Project Management
- Collaborative Communication
- Conflict Resolution & Problem Solving
- Attention to Detail
- Product Knowlege & Trend Awareness
Certification
- Para-Educator Certfication
- Police Academy Certification
- CPR Training
- First Aid Training
- Fire Arm Training
Timeline
Interior Design and Staging Expert
Self Employed Services
01.2015 - Current
Sales Associate Manager
New York and Company
06.2012 - 12.2014
Warehouse Specialist
Contract Service, Inc.
04.2011 - 06.2012
Inventory Specialist
Home Depot
02.2010 - 03.2011
Senior Administrative Assistant
Kansas State University
05.2009 - 02.2010
Para Educator
Manhattan High School
09.2008 - 05.2009
Para Educator Certification - Para-educator
Manhattan High School
Certification -
Edison Police Academy
High School Diploma -
New Brunswick High School
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