Lusciano Foster
Aurora,CO
Summary
Operations Manager with proven success in enhancing processes and productivity through effective collaboration with consultants and team leaders. Strong ability to meet and exceed business targets while maintaining high organizational standards. Thrive in a fast-paced environment while fostering strong partnerships across diverse demographics. Committed to driving results and optimizing team performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Operations Manager
Drivetime
Denver, CO
10.2021 - 05.2025
- Monitored team performance and procedures, implementing enhancements to improve efficiency.
- Spearheaded daily operations by executing strategies for profitability and growth.
- Directed operations staff through effective guidance and training to achieve objectives.
- Established vendor relationships to negotiate pricing and secure essential materials.
- Collaborated with management on strategic planning initiatives to drive organizational growth.
- Trained employees to support career advancement and skill development.
Senior Operations Manager
AVIS BUDGET CAR RENTAL
Denver, CO
03.2005 - 11.2020
- Conducted regular performance reviews of customer service staff to identify areas for improvement.
- Analyzed customer feedback data to reveal opportunities for enhancing service operations.
- Participated in strategic planning sessions focused on optimizing customer journey and business processes.
- Provided expert guidance for resolving complex technical issues escalated by frontline staff.
Operations Manager
HERTZ CAR RENTAL
San Diego, CA
06.1998 - 03.2005
- Supervised car rental operations, including rentals, returns, and fueling to meet performance targets.
- Trained and mentored over 60 Managers and Customer Service Representatives to enhance productivity.
- Developed operational procedures to uphold quality standards within the organization.
- Spearheaded daily operations by implementing strategies to fulfill business and profitability goals.
- Established employee recognition practices to boost morale and improve communication.
Education
Bachelor of Science - Sociology
San Diego State University
San Diego, CA05.2002
Diversity and Inclusion Certificate -
Cornell University
04.2021
Skills
- Bilingual: English and Spanish
- Leadership and team building
- Client and vendor relations
- Customer service excellence
- Feedback analysis
- Business relationship management
- Diversity and inclusion
- Problem-solving strategies
- Process improvement
- Productivity monitoring
- Workflow optimization
- Microsoft Office proficiency
Certification
- Communicating about Culturally Sensitive Issues
- Confronting Bias: Thriving Across Our Differences
- Cultivating Cultural Competence and Inclusion
- Developing a Diversity, Inclusion, and Belonging Program
- Diversity, Inclusion, and Belonging
- Rolling Out a Diversity and Inclusion Training
Volunteer
- Football Coach, 2002 - Current
- Children's Ministry Coordinator 2001 - current
Timeline
General Operations Manager
Drivetime
10.2021 - 05.2025
Senior Operations Manager
AVIS BUDGET CAR RENTAL
03.2005 - 11.2020
Operations Manager
HERTZ CAR RENTAL
06.1998 - 03.2005
Bachelor of Science - Sociology
San Diego State University
Diversity and Inclusion Certificate -
Cornell University
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