Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luse Foma'i

Summary

Customer-oriented and Serviced-focused General Manager with 20+ years of experience, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Team leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

25
25
years of professional experience

Work History

General Manager

Samoa Pacific Shipping, Inc.
08.2023 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Teacher

Kanana Fou Elementary School
07.2000 - 06.2003
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.

Education

High School Diploma -

Tafuna High School
Pago Pago, American Samoa
06-1999

Skills

  • Collaborative team development
  • Strategic goal setting
  • Quality assurance management
  • Clear and concise communication
  • Team motivation skills
  • Experienced in guiding teams
  • Operational efficiency management
  • Team leadership
  • Office management skills
  • Customer service optimization
  • Inventory management
  • Process optimization
  • Skilled in multi-tasking
  • Project oversight
  • Issue management
  • Fluent in two languages

Timeline

General Manager

Samoa Pacific Shipping, Inc.
08.2023 - Current

Teacher

Kanana Fou Elementary School
07.2000 - 06.2003

High School Diploma -

Tafuna High School

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