Lusekelo Hambayi
Lusaka,Zambia
Summary
Economist with expertise in analyzing economic data and advising on trade strategies, E-commerce, and digital trade. Proven track record of enhancing trade efficiency and competitiveness through strategic consultancy. Proficient in quantitative analysis, economic forecasting, and policy development, translating complex concepts into actionable strategies. History of driving organizational strategy with data-driven insights and improving fiscal decision-making.
Overview
12
12
years of professional experience
Work History
Economist
Ministry of Commerce,Trade and Industry
lusaka, Lusaka
06.2024 - Current
- Analyzed economic data to inform policy development and trade strategies.
- Conducted market research identifying trends affecting commerce and industry sectors.
- Advised on best practices to enhance trade efficiency and competitiveness.
- Served as ecommerce and digital trade desk officer, optimizing online trade operations.
Customer support specialist
Yandex
lusaka, zambia
08.2023 - Current
- Offered prompt solutions to maintain customer satisfaction.
- Participated in staff meetings to discuss new developments.
- Transferred customer calls to respective department or personnel to address specific issues.
- Managed high-volume customer queries simultaneously through effective multitasking.
MARKETING AND CREDIT OFFICER
BIU MONEY
Lusaka, Lusaka Province
08.2019 - 11.2019
- Marketing: The position involved the general marketing of the business to prospective clients and already existing ones on the latest offers and happenings of the business
- Customer care: General customer care service demands
- Optimised customer service communication by maintaining accurate applicant records in company CRM.
- Acted as point of contact for all matters relating to collections and credit management.
- Grew existing client relationships through regular updates and engagement, boosting retention.
Assistant manager
FAIRYTALE EVENTS
Lusaka, Zambia
01.2016 - 01.2018
- Went back to Fairytale wedding planners employed as
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Trained staff on best practices to achieve optimal productivity.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Waitress
CHICAGOS BISTRO LOUNGE
lusaka, lusaka
01.2015 - 01.2016
- waitress
- Provided exceptional customer service and maintained a positive dining atmosphere.
- Took accurate food and drink orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved issues promptly and efficiently.
CUSTOMER SERVICE ASSISTANT & SALES ASSISTANT
FAIRYTALE WEDDING PLANNERS
01.2014 - 01.2015
- This casual position supported general customer service demands while also assisting in the processing of sales
- Achievements and Contributions
- Customer Service: Provided customer service
- Responded to all customer enquiries, providing support and guidance as required
- Cash Management: Ensured accurate management of all cash sales
- Counted out all amounts of cash in front of customers to minimise conflict and ensure accurate reconciliation of daily sales
- Stock Control: Supported visual merchandising standards while setting up new displays and rotating required stock
- Sales Reconciliations: Assisted sales supervisor in reconciling sales transactions
- Provided support through re-checks while helping to resolve discrepancies.
Education
Master of Science - Cyber Security
Yeshiva University
New York, NY06-2027
Bachelors degree - Arts in economics
UNIVERSITY OF LUSAKA(UNILUS)
Lusaka, Zambia12.2022
High School Diploma -
Chudleigh House School
Lusaka, Zambia11-2013
Skills
- Customer service (phone and face-to-face)
- Problem solving
- Cash management
- Sales reconciliations
- Analytical skills
- Financial planning/modelling
- Economic fore sight
- Team work
- End-of-day processing
- Interpersonal communication
- Revenue growth
- Strategic consultancy
- Project budgeting
- Operations oversight
- Business administration
- Opportunities identification and creation
- SMART goal setting
- Performance development planning
- Product selection
- Technical Skills:
- Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ Firefox
PROFESSIONAL SKILLS
- Customer Service: Recognized ability to communicate effectively with a range of individuals from different cultures and backgrounds Demonstrated through ongoing placement as casual Customer Service Assistant
- Problem Solving: Ability to apply a logical approach to problem solving that minimises conflict and creates positive outcomes Commended capabilities in making other individuals understand reasons for proposed resolutions
- Collaborative Team Member: Ability to collaborate with team members recognized by staff-nominated employee of the month award, awarded 3 times over a 2-year period
- Computer literate: Micro soft Word, excel, self taught extensive knowledge in JAVA and HTML
- Adaptable: High levels of flexibility allow adaptation to demands of a highly competitive and demanding industry
Affiliations
VOLUNTEER WORK
- House of Moses Sanitary material distribution for the girl child
- Chelstone clinic
- University Teaching Hospital
- House of Moses- Feed the child
Languages
3,3,4,2,6
REFERENCES
IREEN MUTWALE
Fairytale Events
+260977872287
ZANELE SIKHOSANA
BIU MONEY
0979215275
LEWIS MUSONDA
CHICAGOES BISTRO
0977760647
Accomplishments
- Best graduating student 12th grade
- Ambassadors award
- University class representative
Languages
English
Professional
French
Limited
Timeline
Economist
Ministry of Commerce,Trade and Industry
06.2024 - Current
Customer support specialist
Yandex
08.2023 - Current
MARKETING AND CREDIT OFFICER
BIU MONEY
08.2019 - 11.2019
Assistant manager
FAIRYTALE EVENTS
01.2016 - 01.2018
Waitress
CHICAGOS BISTRO LOUNGE
01.2015 - 01.2016
CUSTOMER SERVICE ASSISTANT & SALES ASSISTANT
FAIRYTALE WEDDING PLANNERS
01.2014 - 01.2015
Master of Science - Cyber Security
Yeshiva University
Bachelors degree - Arts in economics
UNIVERSITY OF LUSAKA(UNILUS)
High School Diploma -
Chudleigh House School
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