Lusia Togia
Las Vegas,NV
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced customer service settings.
Overview
8
8
years of professional experience
Work History
Customer Care Representative II
Elevance Health- Anthem Total Health Total You
09.2023 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Oversee and educate members on their health benefits and company information
- Consulted with outside parties telephonically to resolve discrepancies and create effective solutions so members do not have to.
Dental Receptionist/Biller
Cavitybusters-Dentistry4Kids
07.2020 - 09.2023
- Energetically greeted, scheduled, and educated more than 50 patients daily
- Excelled in administration, therefore, promoted to treatment coordinator and then billing within 3 years
- Trained administrative new hires for reception, treatment coordinator, and billing
- Communicate with clinical and administrative teams by radio to maintain patient flow.
Customer Service Rep.
ATI Physical Therapy
05.2019 - 02.2020
- Advance positive interpersonal relationships with more than 30 patients daily
- Verified and clarified patient insurance online and by phone
- Gathered and analyzed patient referrals to collaborate with physical therapy requirements.
Behavior Therapist
Autism Spectrum Therapies
08.2016 - 09.2018
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
Education
Bachelor of Arts - Anthropology and Sociology
Kalamazoo College
Kalamazoo, MI06.2016
Skills
- Data Entry
- Appointment Scheduling
- Billing coordination
- Teamwork and Collaboration
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Complaint Handling and Resolution
- Policies and Procedures Adherence
Accomplishments
- Posse Foundation Full-Tuition Leadership Scholarship (2012-2016)
- Pomona College Academy for Youth Success Certificate of Completion (2011)
- Non Commissioned Officer Association Certificate of Excellence (2010)
- Military Officers Association of America JROTC Medal (2010)
Languages
Samoan
Native or Bilingual
Timeline
Customer Care Representative II
Elevance Health- Anthem Total Health Total You
09.2023 - Current
Dental Receptionist/Biller
Cavitybusters-Dentistry4Kids
07.2020 - 09.2023
Customer Service Rep.
ATI Physical Therapy
05.2019 - 02.2020
Behavior Therapist
Autism Spectrum Therapies
08.2016 - 09.2018
Bachelor of Arts - Anthropology and Sociology
Kalamazoo College
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