Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Lusine Babayan

Orem,UT

Summary

A detail-oriented operations professional with over 8 years of experience in logistics and order administration. A proactive problem-solver skilled in improving processes, managing vendor and customer communications, and coordinating with cross-functional teams to enhance operational efficiency in fast-paced environments. Proven ability to‬ ‭ manage vendor and customer communications, troubleshoot complex issues, and‬‭ improve processes to enhance operational efficiency and accuracy.‬

Overview

12
12
years of professional experience

Work History

CUSTOMER TECHNICAL SUPPORT

PURE STORAGE LLC
03.2024 - Current
  • Managed the end-to-end lifecycle of technical support cases, from initial inquiry to resolution, using a case tracking system to ensure timely handling of IT hardware issues.
  • Improved customer satisfaction by streamlining support processes, collaborating with field engineers and internal teams to reduce wait times and provide clear, consistent communication.
  • Addressed and resolved customer technical support inquiries and complaints via phone and email, providing a seamless experience that anticipated future needs and supported repeat business.


OPERATIONS MANAGER

VOX MARKETING GROUP
01.2022 - 01.2023
  • Directed end-to-end logistics, including purchasing, warehousing, and coordinating with 3rd party vendors and freight carriers to ensure timely and accurate shipments.
  • Managed inventory by overseeing the purchasing of all products and components, ensuring stock levels were adequate for project needs.
  • Acted as the primary point of contact for warehouse and vendor communications, negotiating pricing, payment terms, and lead times to optimize the supply chain.

SUPERVISOR

DŌTERRA
01.2018 - 01.2022
  • Led a team of 15+ specialists focused on resolving customer account issues, demonstrating strong problem-solving and communication skills to maintain customer satisfaction.
  • Identified process inefficiencies within customer support workflows and collaborated with multiple departments to design and implement new processes, improving the customer experience.
  • Coordinated and prioritized all inbound support inquiries, proactively following up with customers and internal teams to ensure the prompt resolution of all trouble tickets.

ACCOUNT MANAGER / OPERATIONS

PURPLE LLC
01.2014 - 01.2018
  • Served as a key liaison between sales, supply chain, and operations departments to ensure smooth and consistent production uptime and productivity.
  • Assisted with data gathering for Sales and Operations Planning (S&OP) and managed Bill of Materials (BOMs) in NetSuite to ensure accurate forecasting and operational consistency.
  • Collaborated directly with the finance and logistics teams to ensure accurate and timely billing, production, and delivery for all B2B customer accounts.

Education

ADMINISTRATION/MANAGEMENT

Columbia College
Utah
01.2018

INTERNATIONAL LAW

Moscow State University
Russia
01.2009

Skills

  • Technical Skills
  • ERP Systems (NetSuite, QuickBooks)
  • CRM & Case Tracking Systems
  • Microsoft Office & Google Suite
  • Data Processing & Analysis
  • Sales & Operations Planning (S&OP)
  • Forecasting & Reporting
  • Professional Competencies
  • Reverse Logistics & Order Management
  • Inventory Control & Accuracy
  • Vendor & Freight Carrier Communication
  • Process Improvement & Implementation
  • Cross-Functional Collaboration
  • Conflict Resolution & Problem-Solving

Timeline

CUSTOMER TECHNICAL SUPPORT

PURE STORAGE LLC
03.2024 - Current

OPERATIONS MANAGER

VOX MARKETING GROUP
01.2022 - 01.2023

SUPERVISOR

DŌTERRA
01.2018 - 01.2022

ACCOUNT MANAGER / OPERATIONS

PURPLE LLC
01.2014 - 01.2018

ADMINISTRATION/MANAGEMENT

Columbia College

INTERNATIONAL LAW

Moscow State University