Lusine Demirchyan
North Hollywood,CA
Summary
Well-qualified Human Resources Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Knowledgeable Payroll Officer adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for 200+employees in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Regional HR & payroll manager
Kids & Teens medical Group
08.2022 - 12.2023
- Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning
- Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations
- Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings
- Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent
- Creates learning and development programs and initiatives that provide internal development opportunities for employees
- Oversees employee disciplinary meetings, terminations, and investigations
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Working knowledge of payroll processing platform and integration of it with the HRIS
- Responsible for overseeing HR/Payroll administration and record keeping including compensation, garnishments, taxes and other deductions/earnings into the HRIS
- Ensure accurate and timely processing of payroll updates including new hires, terminations, transfers, changes to pay, etc
- Ensure compliance with federal/state/local payroll, wage & hour laws and best practices
- Facilitates audits by providing records and documentation as requested
- Overseeing the HR/Payroll Administrators to ensure accuracy and timeliness of work
- Year-end reporting including W-2 and ACA Reporting
- Assists in evaluation of reports, decisions, and results of department in relation to established goals
- Recommends new approaches and policies to effect continual improvements in efficiency of department and services performed, including payroll processing software/systems and procedures
- Assists in development and implementation of personnel policies and procedures
- Assisting clients with employee issues – offering advice and explaining the law
- Partake in interview process, train HR/Payroll staff on new duties and assign tasks or projects as necessary
- Answering employee questions, resolving employee problems, managing employee complaints, providing coaching and development and conduct performance evaluations
- Process payroll(s) as needed
- Participate in webinars/seminars to maintain knowledge of HR/Payroll practices
- Responsible for onboarding of new payroll clients and periodic audits.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
HR Generalist
MMChr
10.2021 - 01.2022
- Provided senior level support in functional areas of Human Resources including but not limited to recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, organization development, training, and special projects
- Supported HR BPs on core program rollout of compensation and performance management programs (merit planning, VCP, succession planning, equity, DPM)
- Worked closely with the HRBP as needed on strategic HR initiatives that may include Performance Management, Work force Planning, Employee Learning and Development, Diversity, Compliance, Recruitment, Exit and/or Compensation-related action items
- Customized and delivered specific Business Unit HR initiatives such as coaching managers on performance management, employee development, succession management, leads HR projects for the business unit, including M&A projects and managing 450+ employees
- Processed all STD, LTD, FMLA, and Workers Compensation claims
- Professional compensation processes and their implementation according to tariff and internal regulations
- Overseed/assisted in the day-to-day delivery of Human Resources projects, programs, and strategies (communication, on-boarding, assimilation, talent management)
- Performed a variety of professional and administrative human resources functions
- Drive performance management initiatives for the business
- Acted as liaison between employee and Benefits if necessary to provide consultation and problem resolution.
Operations Manager
24 Hour Fitness
09.2018 - 03.2020
- Hired and trained new employees
- Organizes and oversees the schedules and work of assigned staff
- Conducts performance evaluations that are timely and constructive
- Handles discipline and termination of employees as needed and in accordance with company policy
- Plans and organizes daily activities related to production and operations
- Measures productivity by analyzing performance data, financial data, and activity reports
- Coordinates with other support departments such as human resources, finance, and logistics to ensure successful production operations
- Oversees the shipping and receiving functions
- Determines labor needs to meet production goals
- Assists with budget preparation for operations unit
- Coordinates with marketing and sales departments to determine pricing, timing, and number of sales promotions, and products to be sold
- Assists with, or prepares and updates, organizations operations manual and policies
- Performs other related duties as required.
HR Coordinator/ Benefits Specialist
Dr, Ike's Pharmacy
01.2018 - 04.2019
- Administered health and welfare plans, including enrollments, changes, and terminations
- Processes required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions
- Administered various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits
- Conduct benefits orientations and explain benefits self-enrollment system
- Assisted employees with health, dental, life and other related benefit claims
- Performed customer service functions by answering employee requests and questions
- Submits online investigation requests and assists with new-employee background checks
- Reconciles benefits statements
- Conducts audits of payroll, benefits or other HR programs and recommends corrective action
- Processing of terminations
- Preparation of the performance review process
- Recruitment and interview process
- Track status of candidates in HRIS and responds with follow-up letters at the end of the recruiting process
- Schedule meetings and interviews as requested by the director of HR.
Assistant General Manager
Total Woman Gym & Spa
08.2014 - 07.2018
- Hire and train new staff or assist management with this process
- Coordinates and oversees the day-to-day workflow of subordinate staff in the department
- As requested by the Manager, conduct, or assists with performance evaluations that are timely and constructive
- Collaboration Manager with employment actions, including discipline and termination of employees in accordance with company policy
- Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency
- Manages daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met
- Collaborates with other managers to plan, direct, and coordinate programs and projects
- Collaborates with other managers to analyze costs, benefits, and losses of company profits
- Drafts, submits, and presents various performance and management reports
- Manages inventory, approving or facilitating purchases as needed; negotiates related pricing contracts and verifies costs and receipts
- Manages conflicts and resolves complaints about or within the department.
Education
Master of Human Resources - Management
Capella University
Minneapolis, MN01.2022
Bachelor of Arts - Communications emphasis in Leadership
California State University
Camarillo, CA01.2018
Skills
- HR Communications
- Conflict Resolutions
- Employee Investigation
- Onboarding and Training
- HR Operations
- Employee Retention
- Project Management
- Ethical Practice
- Leadership & Navigation
- Policy Interpretation
- Affirmative Action Guidelines
- Employee Orientation
- Bi-Weekly Payroll Processing
Languages
Armenian
Native or Bilingual
Timeline
Regional HR & payroll manager
Kids & Teens medical Group
08.2022 - 12.2023
HR Generalist
MMChr
10.2021 - 01.2022
Operations Manager
24 Hour Fitness
09.2018 - 03.2020
HR Coordinator/ Benefits Specialist
Dr, Ike's Pharmacy
01.2018 - 04.2019
Assistant General Manager
Total Woman Gym & Spa
08.2014 - 07.2018
Master of Human Resources - Management
Capella University
Bachelor of Arts - Communications emphasis in Leadership
California State University
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