Lusine Haritunysmonians
Magnolia,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Dispatcher Clerk
Access Transportation
2022.10 - Current
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Analyzed customer feedback and provided solutions to improve customer service.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Real Estate Agent
Self Employed
2021.04 - Current
- Developed new business and managed new and existing clients.
- Negotiated, facilitated, and managed real estate transactions.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Performed home evaluations and developed competitive market analysis for individual homes
- Advised clients on market conditions and property value for informed decision-making
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients
IHSS Care Provider
Vanouhi Manoukian
2016.12 - Current
- Provided mobility assistance such as walking and regular exercising.
- Liaised with key accounts to deliver targeted administrative household support.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Scheduled daily and weekly care hours for client caseload.
Personal Assistant
Marlin Diguerian
2019.09 - 2021.11
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Displayed absolute discretion at handling confidential information.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Preschool Assistant Teacher
Right Step Academy
2017.03 - 2019.09
- Encouraged use of technology to support student learning.
- Organized and supervised large and small group activities.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
Education
High School Diploma -
Maryam
Iran/TehranNo Degree - Child Development
Los Angeles Mission College
Sylmar, CASkills
- Prioritizing Calls
- Critical Thinking
- Service Planning
- Updating Logs
- Training New Hires
- Dispatching Field Personnel
- Customer Experience
- Telephone Management
- Customer Relationship Management
- Paperwork Submission
- Status Updates
- Communication Equipment Operation
- Routing Orders
- Customer Orders
Timeline
Dispatcher Clerk
Access Transportation
2022.10 - Current
Real Estate Agent
Self Employed
2021.04 - Current
Personal Assistant
Marlin Diguerian
2019.09 - 2021.11
Preschool Assistant Teacher
Right Step Academy
2017.03 - 2019.09
IHSS Care Provider
Vanouhi Manoukian
2016.12 - Current
High School Diploma -
Maryam
No Degree - Child Development
Los Angeles Mission College
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