Lussa Saint Fort
455 Elizabeth Ave Newark ,NJ
Overview
4
4
years of professional experience
Work History
Retail Security Officer
Securitas
Newark, NJ
02.2023 - 06.2024
- Monitored surveillance systems to detect suspicious behavior and prevent theft.
- Conducted regular safety inspections to ensure compliance with security protocols.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Assisted in training new personnel on security measures and emergency procedures.
- Implemented crowd control strategies during high-traffic events to maintain safety.
- Documented daily activities and incidents in detailed reports for management review.
- Collaborated with store staff to enhance overall security awareness and practices.
- Provided excellent customer service while enforcing store policies, creating a welcoming atmosphere for shoppers.
- Assisted in the development of standard operating procedures for handling situations such as shoplifting attempts or customer altercations, promoting a cohesive approach among staff members during tense moments.
Cashier
Hms Host
Newark, NJ
04.2020 - 08.2022
- Processed customer transactions accurately and efficiently using POS systems.
- Managed cash register, ensuring balanced drawers at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained compliance with company policies and safety regulations in daily operations.
- Implemented strategies to reduce wait times during peak hours, enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Louis Alix Toussaint
Haiti Timeline
Retail Security Officer
Securitas
02.2023 - 06.2024
Cashier
Hms Host
04.2020 - 08.2022
High School Diploma -
Louis Alix Toussaint