Luster II Melvin, MBA|MPA
Fort Worth,TX
Summary
Accomplished professional with a strong background in public administration and healthcare/business management, concentrating on program operations and leadership. Demonstrated ability to enhance patient care environments while maintaining compliance with federal regulations. Proficient in cultivating teamwork and refining operational workflows to maximize service efficiency.
Overview
15
15
years of professional experience
Work History
Caregiver / Rehab Tech Supervisor
PATE REHABILITATION
Texas, Irving
02.2026 - Current
- Managed daily operations in rehabilitation setting, prioritizing patient safety and compassionate care delivery.
- Coordinated team tasks based on patient needs, staff roles, and daily objectives.
- Oversaw patient well-being during transportation, communicating urgent matters to healthcare personnel.
- Assisted patients with mobility and daily living activities to promote independence and comfort.
- Collaborated with healthcare professionals to ensure continuity of care for patients and families.
- Promoted respectful interactions among staff, encouraging professionalism, patience, and compassion toward patients.
- Maintained cleanliness of transport vehicles, reporting any maintenance issues promptly.
- Documented care activities thoroughly to support effective communication among team members.
Risk Analyst / Program Suport Specialist
U.S. SMALL BUSINESS ADMINISTRATION (SBA)
Fort Worth, USA
10.2019 - 12.2025
- Conducted thorough risk assessments and eligibility reviews for federal disaster-loan programs.
- Analyzed financial records including tax returns, credit information, and IRS transcripts to verify applicant eligibility.
- Identified discrepancies from multiple sources to assess potential risks associated with loan applications.
- Applied federal program policies and documentation standards during comprehensive application reviews.
- Collaborated with IRS, FEMA, and SBA divisions to resolve issues related to program compliance.
- Streamlined review processes, achieving a 15% reduction in overall review time.
- Prepared analytical reports and documentation to communicate findings and support management decisions.
- Mentored junior analysts on compliance standards, fostering consistent adherence to program procedures.
Financial Services Professional
FINANCIAL SERVICES / CLIENT RELATIONSHIP MANAGEMENT
Carrollton, Texas
02.2012 - 10.2019
- Educated clients on complex financial options tailored to unique circumstances.
- Cultivated professional relationships with individuals and families by addressing specific financial goals.
- Applied active listening and problem-solving skills to implement practical solutions for client issues.
- Responded to client inquiries professionally, ensuring clarity and understanding.
- Communicated intricate information in accessible formats for diverse audiences.
- Adapted communication strategies to engage individuals from varied backgrounds effectively.
- Maintained confidentiality of records while safeguarding sensitive personal information.
- Coordinated and scheduled client appointments to ensure timely service.
Education
MBA - Business Administration And Management
Keller Graduate School of Management
Irving, TX06-2023
Master of Public Administration -
Keller Graduate School of Management
Irving, TX05-2026
CNA - Nursing
CTK Healthcare And Career Institute
Irving, TX02-2026
Skills
- Patient care quality
- Patient progress tracking
- Patient services
- Patient issue resolution
- Infection control practices
- Operational coordination
- Task delegation
- Leadership coordination
- Program management
- Data analysis and reporting
- Process improvement
- Team training facilitation
- Stakeholder communication
- Problem resolution
- Microsoft Office Suite proficiency
- Microsoft Office Suite proficiency
Timeline
Caregiver / Rehab Tech Supervisor
PATE REHABILITATION
02.2026 - Current
Risk Analyst / Program Suport Specialist
U.S. SMALL BUSINESS ADMINISTRATION (SBA)
10.2019 - 12.2025
Financial Services Professional
FINANCIAL SERVICES / CLIENT RELATIONSHIP MANAGEMENT
02.2012 - 10.2019
MBA - Business Administration And Management
Keller Graduate School of Management
Master of Public Administration -
Keller Graduate School of Management
CNA - Nursing
CTK Healthcare And Career Institute