Lutasha Jones
Wilson
Summary
Repair specialist with expertise in diagnosing and resolving technical issues. Proven ability to enhance operational efficiency through effective problem-solving and attention to detail. Strong focus on collaboration, ensuring seamless teamwork and adaptability to changing needs. Known for excellent communication, technical proficiency, and results-driven approach.
Overview
9
9
years of professional experience
Work History
Video Repair Rep II
Charter Spectrum
Morrisville, NC
04.2025 - Current
- Diagnosed and resolved customer issues related to cable and internet services.
- Reduced repair time for devices by streamlining troubleshooting processes and procedures.
- Provided detailed explanations of repair processes to customers, ensuring confidence in the quality of work performed.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Sales Associate
NC ABC STORE
Wilson, NC
12.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
ETD Dispatch Rep III- POC
Spectrum-Charter Communications
Morrisville, NC
10.2017 - 02.2025
- Problem solving through pro-active listening, concise communication
- Monitor customer interactions and ensure that the team is providing high quality service
- Assisted in training new hires and offered ongoing support to help them reach their full potential
- Call customers to assist with appointment and or service issues with the technicians
- Managed work orders and customers account through the CSG, Agent OS and Workforce Management
Education
High School Diploma - undefined
Roanoke High School
Robersonville01-1995
A.A.S - Information Technology
Kaplan University
01-2017
Skills
- Customer Service & Call Center Support
- Problem Solving & Conflict Resolution
- Strong Communication & Active Listening
- Working with Diverse Populations
- Web-Based Systems & Microsoft Office
- Ability to establish and maintain effective relationships with applicants and team members
- Strong problem-solving skills with a focus on delivering results through empathy and knowledge
- Comfortable working in a remote, fast-paced environment with diverse populations
Timeline
Video Repair Rep II
Charter Spectrum
04.2025 - Current
Sales Associate
NC ABC STORE
12.2024 - Current
ETD Dispatch Rep III- POC
Spectrum-Charter Communications
10.2017 - 02.2025
High School Diploma - undefined
Roanoke High School
A.A.S - Information Technology
Kaplan University