Lutesha Cunningham
Philadelphia,PA
Summary
Focused and versatile professional with undeniable talents in customer service. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Resources For Human Development, RHD
Philadelphia, PA
02.2019 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Assistant Manager
Burger King
Philadelphia, PA
12.2011 - 09.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Teacher's Assistant
Montgomery Early Learning Center
Philadelphia, PA
12.2007 - 10.2010
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
Telemarketer
Telemarketing Research Company
Philadelphia, PA
10.2006 - 02.2008
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
Waitress Trainer
Old Country Buffet
Philadelphia, PA
01.2005 - 05.2007
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Education
High School Diploma -
Lincoln Academy
Texas City, TXSkills
- Outbound and inbound calls
- Scripted calls
- Sales proficiency
- Customer Service
- Adaptability and Dependability
- Product and service knowledge
- Documentation And Reporting
Timeline
Direct Support Professional
Resources For Human Development, RHD
02.2019 - Current
Assistant Manager
Burger King
12.2011 - 09.2014
Teacher's Assistant
Montgomery Early Learning Center
12.2007 - 10.2010
Telemarketer
Telemarketing Research Company
10.2006 - 02.2008
Waitress Trainer
Old Country Buffet
01.2005 - 05.2007
High School Diploma -
Lincoln Academy