Lutesha Cunningham
Philadelphia,PA
Summary
Focused and versatile professional with undeniable talents in customer service. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Resources For Human Development, RHD
02.2019 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Assistant Manager
Burger King
12.2011 - 09.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Teacher's Assistant
Montgomery Early Learning Center
12.2007 - 10.2010
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
Telemarketer
Telemarketing Research Company
10.2006 - 02.2008
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
Waitress Trainer
Old Country Buffet
01.2005 - 05.2007
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Education
High School Diploma -
Lincoln Academy
Texas City, TXSkills
- Outbound and inbound calls
- Scripted calls
- Sales proficiency
- Customer Service
- Adaptability and Dependability
- Product and service knowledge
- Documentation And Reporting
Timeline
Direct Support Professional
Resources For Human Development, RHD
02.2019 - Current
Assistant Manager
Burger King
12.2011 - 09.2014
Teacher's Assistant
Montgomery Early Learning Center
12.2007 - 10.2010
Telemarketer
Telemarketing Research Company
10.2006 - 02.2008
Waitress Trainer
Old Country Buffet
01.2005 - 05.2007
High School Diploma -
Lincoln Academy
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