Focused and versatile professional with undeniable talents in customer service. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Resources For Human Development, RHD
2019.02 - Current
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Assistant Manager
Burger King
2011.12 - 2014.09
Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Teacher's Assistant
Montgomery Early Learning Center
2007.12 - 2010.10
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Handed out classroom materials, like pencils, paper, and crayons.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Graded assignments and reported individual progress to teacher.
Telemarketer
Telemarketing Research Company
2006.10 - 2008.02
Increased customer satisfaction by addressing inquiries and resolving issues promptly.
Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
Built rapport with customers to foster long-term relationships and ensure repeat business.
Collaborated with other team members to achieve monthly sales targets consistently.
Waitress Trainer
Old Country Buffet
2005.01 - 2007.05
Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Education
High School Diploma -
Lincoln Academy
Texas City, TX
Skills
Outbound and inbound calls
Scripted calls
Sales proficiency
Customer Service
Adaptability and Dependability
Product and service knowledge
Documentation And Reporting
Timeline
Direct Support Professional
Resources For Human Development, RHD
2019.02 - Current
Assistant Manager
Burger King
2011.12 - 2014.09
Teacher's Assistant
Montgomery Early Learning Center
2007.12 - 2010.10
Telemarketer
Telemarketing Research Company
2006.10 - 2008.02
Waitress Trainer
Old Country Buffet
2005.01 - 2007.05
High School Diploma -
Lincoln Academy
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Mike BundeMike Bunde
Direct Support Professional at Resources For Human Development, RHDDirect Support Professional at Resources For Human Development, RHD