Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lutfiyya Muhammad

Philadelphia,Pennsylvania

Summary

Compassionate, patient and educated to work with the community, the ability to clearly communicate to a vast array of professionals, over ten years of experience in social and life skills services. Dedicated professional, committed to supporting customers and patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease team productivity

Overview

11
11
years of professional experience

Work History

Patient Care Technician

Lankenau Medical Center
11.2022 - Current
  • Provide excellent health care and support to patients during their hospital stay
  • Successfully prepare and complete lab blood work orders and specimen collections for lab testing
  • Monitoring patients’ health status by checking vital signs, and charting into EPIC health database and providing updates to health care team
  • Responded to patient emergencies with immediate care and notify clinicians to provide comprehensive assistance.
  • Answer patient assistance calls, assessed needs, and offer qualified support.
  • Assist in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assist patients with hygiene care and hospital comfort levels
  • Assist nurses with turning, repositioning and moving patients between beds, wheelchairs, and seats
  • Organize and replenish unit supplies to maintain team readiness for expected demands.
  • Support patient admissions, discharges, and transfers to promote team productivity
  • Provide emotional support before and after treatments and assist patients in completing basic tasks

Skills Coach

Probound Training
09.2019 - Current
  • Guiding athletes towards leadership and communication skills
  • Organizing various drills and demonstrating proper techniques
  • Lead team practices and group training sessions with basketball knowledge and proper mechanics for skills development

Lead Photo ID Technician/ Supervisor

The Comcast Center
05.2017 - 08.2022
  • Provided great customer service skills via phone calls, email communications, and virtual business communication systems used throughout the company
  • Knowledge in AMAG, myComcastaccess.com, SAFE, and Smartsheet applications to help provide our customers with excellent service
  • Utilized SAFE and AMAG to successfully process badges; sync data processing single card downloads through AMAG and Team Viewer systems
  • Effectively trouble shoot badge access issues and submit tickets to our support teams for resolution
  • Maintained authoritative knowledge through continued education and ongoing training
  • Onboarded and creating badge profiles for vendors needing access to Corporate Security workspace
  • Delegated tasks and responsibility of assignments within the team dynamics
  • Completed data reporting and metrics for Photo ID office activity
  • Assisted with completion of Comcast Campus Security Auditing Reports
  • Assisted badge holders with vaccination card uploads to the myCOVIDscreen application
  • Completed attendee list for campus events, Intern badge details for high school student interns and CORE Rotational Program groups
  • Assisted with technical writers to complete Standard operating procedures for the Identification Services division
  • Provided hands on trainings for newly employed team members with the day-by-day instructional procedures of how to assist and service all customers

Security Officer

Allied Universal Security Services
10.2016 - 05.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Conducted regular patrols of key areas to spot and control security concerns
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Patrolled and monitored premises by completing hourly floor tours
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment

Direct Support Professional

SPIN Inc
06.2012 - 05.2017
  • Provided support to adults with intellectual and developmental disabilities
  • Aid with living skills developmental, health maintenance, and Medication Administration
  • Assisted with personal care and behavioral development
  • Properly sanitized living environment multiple times throughout the shift; sweep, vacuum, sterilize kitchen, bathroom, bedrooms, and residents living space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Therapeutic Staff Support Worker

Children’s Crisis Treatment Center
08.2014 - 04.2015
  • Implement plans in specialty areas for assigned clients, such as behavioral plans, recreation plans, and art & leisure plans
  • Intervene as needed per treatment plan(s) using appropriate methods
  • Encourage and reinforce positive behavior
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Documented patient information, treatment plans, and patient responses.

Operations Supervisor

University of Pennsylvania, Recreation
05.2012 - 01.2014
  • Facilitate all building operations, activities, and events under the supervision of the Director of Facilities
  • Delegate duties to operation assistants and interns
  • Address patron issues using excellent customer service
  • Assist with team registration and game scheduling
  • Managed internal operational standards and productivity targets
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness

Education

B.S - Recreation and Leisure Management

Cheyney University

Skills

  • Customer Service Skills
  • Communication Services
  • Patient Care Service
  • Microsoft Office Software,
  • Other knowledge in different applications; Smartsheet Application, Quantum SAFE software, SharePoint applications, Badge Access Applications, Identity Management Application, Social-Media, AMAG Symmetry and TeamViewer data bases, EPIC data base

Accomplishments

  • Certifications: First Aid, CPR/AED Certification

Timeline

Patient Care Technician

Lankenau Medical Center
11.2022 - Current

Skills Coach

Probound Training
09.2019 - Current

Lead Photo ID Technician/ Supervisor

The Comcast Center
05.2017 - 08.2022

Security Officer

Allied Universal Security Services
10.2016 - 05.2017

Therapeutic Staff Support Worker

Children’s Crisis Treatment Center
08.2014 - 04.2015

Direct Support Professional

SPIN Inc
06.2012 - 05.2017

Operations Supervisor

University of Pennsylvania, Recreation
05.2012 - 01.2014

B.S - Recreation and Leisure Management

Cheyney University

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Lutfiyya Muhammad