Luther Carter Jr
Oakland,CA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 9 years of management performance.
Overview
9
9
years of professional experience
Work History
Area Manager
Amazon
08.2014 - 11.2023
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Transformed underperforming teams into productive, profitable teams.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Supervised 3 different locations to enforce high-quality standards of operation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Business Management -
Chabot College
Hayward, CADiploma - Diploma
Island High School of Alameda
Alameda, CA06.1997
Skills
- Facility Inspection
- Strategic Planning
- Staff Scheduling
- Business Planning
- Performance Evaluations
- Operations Oversight
- Leadership Development
- Policy Enforcement
- Operating Procedures and Policies
- Action Plans
- Operations
- Productivity Improvements
- Goals and performance
- Staff Management
- Compliance Monitoring
- Team Building Practices
- Performance Management
- Staff Training
- Staff Supervision
- Leadership skills
Timeline
Area Manager
Amazon
08.2014 - 11.2023
Business Management -
Chabot College
Diploma - Diploma
Island High School of Alameda