Luther Eargle
Saluda,SC
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols. Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.
Overview
30
30
years of professional experience
Work History
Universal Banker
Truist
Newberry, SC
02.2022 - Current
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Verified customer identity through driver's license or other forms of identification.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Advised customers on how to use mobile banking applications effectively.
- Developed relationships with business owners to promote commercial banking services.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Answered telephone inquiries regarding account balances, fees or general information.
- Assisted customers with setting up direct deposits for their payroll checks.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Completed routine transfers, deposits and bill payments.
- Assisted customers by answering banking questions and recommending solutions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
Service Manager
Wells Fargo
Newberry, SC
10.1993 - 08.2021
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Ensured compliance with applicable laws and regulations related to services provided.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Monitored employee performance through key metrics analysis.
- Guided department employees on changes from management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
Newberry High School
Newberry, SC06-1991
Skills
- Customer Needs Assessment
- Deposit Processing
- Branch Operations
- Performance Evaluations
- Employee Training and Development
- Shift Scheduling
- Relationship Building
- New Employee Hiring
- Customer Service
- Staff Supervision
- Risk Management
- Coaching and Mentoring
Timeline
Universal Banker
Truist
02.2022 - Current
Service Manager
Wells Fargo
10.1993 - 08.2021
High School Diploma -
Newberry High School