Luther Jacobs
Indianapolis,IN
Summary
Results-driven operations leader with over 6 years of experience in process improvement, team development, and operational excellence within fast-paced environments. Adept at utilizing Lean methodologies and data analysis to enhance performance and achieve strategic goals. Seeking to leverage expertise as an Improvement Leader at IU Health to drive innovative improvements in healthcare processes and service delivery
Overview
4
4
years of professional experience
Work History
Operations Manager
Amazon
Plainfield, IN
09.2023 - Current
- Optimized daily sort center operations by enhancing flow standards and compliance metrics, resulting in improved operational efficiency and customer satisfaction.
- Led process improvement training initiatives, preparing associates for effective operational launches and adherence to best practices, ultimately increasing employee engagement.
- Became a subject matter expert in flow management, streamlining processes that drove engagement, and above-average operational outcomes.
- Improved site connection scores from 58% to 82% through enhanced communication and collaboration strategies.
- Boosted Diversity, Equity, and Inclusion (DEI) engagement from 7% to 18% by refining processes for affinity group participation.
- Conducted root cause analysis for quality control inefficiencies, employing structured problem-solving approaches that effectively resolved complex operational challenges.
Cross Dock Area Manager V
Amazon
Plainfield, Indiana
03.2021 - 09.2023
- Supervised a workforce of 150 employees, ensuring product handling and delivery aligned with customer expectations and business objectives, which enhanced overall productivity.
- Increased throughput from 18 carts per hour (CPH) to 24 CPH through targeted process initiatives, directly improving operational performance.
- Enhanced productivity metrics from 465 Units Per Hour (UPH) to 767 UPH, resulting in substantial savings of $400,000 in labor costs.
- Developed and implemented training programs focused on Lean methodologies, enhancing operational capabilities, and team efficiency.
Area Manager II
Amazon
Greenfield, Indiana
01.2021 - 01.2023
- Supervised 80 employees, implementing visual aids and Kibana/manual sort kickouts to significantly increase efficiency and accuracy in operations.
- Improved site completion rates from 45% to 90% through strategic cross-functional collaboration and process enhancements.
- Launched the "Reaching New Heights" recognition program to boost team morale and reduce attrition rates to an impressive 15%.
- Streamlined hiring processes to attract top talent, fostering a high-performance culture, and establishing ambitious performance goals.
Education
BBA - Management
Indiana University
IN05-2017
Skills
- Lean Six Sigma methodologies
- Process Improvement and Root Cause Analysis
- Strategic Performance Management
- Training and Development in Operational Excellence
- Data Analysis and Key Performance Indicators (KPIs)
- Stakeholder Engagement, and Team Collaboration
- Proficient in MS Office Suite (Excel, PowerPoint, Word)
Projects
- Launched a centralized flow operation from a virtual location that impacted 17 buildings in North
America by standardizing best practices for each fulfillment center based on their capacity and
mechanical constraints.,
- $24.5 Million annualized gains, $7 Million a year in labor cost reduction and boost in trailer
utilization
- $6.5 Million a year by boosting sort volume by 14%
- $11 Million by increasing overall building throughput by 10%- Developed a tool that would predict spikes in outbound arcs allowing outbound team to make
labor moves before becoming a constraint; led to a capacity increase of 3% in outbound which
translated to 59,000 units per shift.
- Worked in the Inbound Dock where responsible for strategically bringing in trailers depending on
their dwell time, priority score based on customer demand and overall health/flow of the building.
Certification
Continuous Improvement Manager
Six Sigma Global Institute
Issued April 2025
Credential ID 140144099
Green Belt Healthcare Certification SSGIG
Six Sigma Global Institute
Issued May 2025
Credential ID 141684071
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Launched a centralized flow operation from a virtual location that impacted 17 buildings in North
America by standardizing best practices for each fulfillment center based on their capacity and
mechanical constraints.,
- $24.5 Million annualized gains, $7 Million a year in labor cost reduction and boost in trailer
utilization
- $6.5 Million a year by boosting sort volume by 14%
- $11 Million by increasing overall building throughput by 10%- Developed a tool that would predict spikes in outbound arcs allowing outbound team to make
labor moves before becoming a constraint; led to a capacity increase of 3% in outbound which
translated to 59,000 units per shift.
- Worked in the Inbound Dock where responsible for strategically bringing in trailers depending on
their dwell time, priority score based on customer demand and overall health/flow of the building.
Timeline
Operations Manager
Amazon
09.2023 - Current
Cross Dock Area Manager V
Amazon
03.2021 - 09.2023
Area Manager II
Amazon
01.2021 - 01.2023
BBA - Management
Indiana University
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