Luther Lee

• Preserves the integrity of the games by providing close oversight of employees and guests in respective area, while continually maintaining observation for dealer/player misconduct.
• Enforces performance standards, policies and procedures related to Pit Games, ensuring compliance with the gaming regulations.
• Enforce and support company policy with knowledge and understanding of all Running Aces approved Pit Games, while holding extensive knowledge of department processes.
• Continuously observes games in progress for possible irregularities in player or dealer conduct.
• Maintain positive customer relations, evaluate play and extend complimentary services when appropriate.
• Monitors and assists in changing of cards and performing table fills/credits.
• Assists the Pit Manager when counting cards and secures the card control cabinet.
• Maintains knowledge of current Casino promotions.
• Maintains a visual presence on the casino floor at all times, while walking the entirety of the pit area(s) assigned to continuously monitor fellow employees and guests.
• Abilities to make impartial and unbiased decisions surrounding problems and/or errors.
• Communicate to Pit and/or Shift Manager any irregularities or discrepancies that occur on a table or with a guest.
• Ability to effectively coach individuals on company and departmental policy/procedure violations.
• Must know and adhere to all game protection policies.
• Perform additional duties as assigned.

• Deals the game of Table Games in accordance with guest service standards and Casino policies and procedures to ensure game integrity.
• Communicates all pertinent information (i.e., player disputes and irregularities, guest inquiries and guest requests) to Table Games Floor Supervisor as stipulated in department procedures.
• Provided exceptional customer service by engaging with patrons, ensuring a welcoming atmosphere, and addressing inquiries about games and rules.
• Managed cash transactions accurately throughout scheduled shifts.
• Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
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• Processing Customer Returns: Following a user interface to identify sellable items and appropriate storage locations.
• Scanning and Sorting: Scanning items and placing them in designated totes or containers.
• Following Instructions: Adhering to specific instructions provided by the UI or other guidance.
• Maintaining Accuracy: Ensuring items are processed correctly and efficiently.
• Meeting Rate/Quotas: Meeting the rate or quota for each day.
  
  Other Tasks:
  
• Water Spider: Transporting items or materials to different work areas.
• Transporter: Moving items or equipment around the warehouse.
• Dock Work: Working with incoming and outgoing shipments.
• Auditing: Verifying inventory or processes.
• Problem Solving: Addressing issues or discrepancies in the return process.

Warehouse Roles (Grocery Warehouse Associate):

• Order Picking & Packing: Selecting items for online orders and packaging them for shipment.
• Inventory Management: Receiving and putting away new inventory.
• Handling Products: Moving items, including chilled and frozen goods, around the warehouse.
• Using Technology: Utilizing scanners, computers, and smartphones to manage orders.
• Potential for Physical Activity: Standing, walking, bending, and lifting up to 49 pounds during shifts.

Key Skills and Qualities:

• Customer Focus: A strong commitment to providing excellent customer service.
• Teamwork: Ability to collaborate effectively with other team members.
• Adaptability: Being able to work in a fast-paced environment and adjust to changing needs.
• Attention to Detail: Ensuring accuracy in order fulfillment and inventory management.
• Physical Stamina: Depending on the role, the ability to stand for extended periods and lift moderate weights.

• Dealt various card games, ensuring adherence to gaming regulations and maintaining an engaging atmosphere for players.
• Monitored table activity and player behavior to identify and resolve disputes promptly, enhancing customer satisfaction and loyalty.
• Conducted regular cash handling procedures, accurately calculating payouts and managing chip distribution to ensure financial integrity at tables.