Luther Lockwood
Chicago,IL
Summary
I'm currently seeking a position in the field of technology with an unwavering commitment to customer service and quality assurance, with the ability to build productive relationships, resolve complex issues and win customer and business loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Consultant
Umg telemarking
09.2018 - 12.2019
- Full Time
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Supervisor/Cashier
CVS Pharmacy
08.2014 - 12.2019
- Runs register
- Consistent conversation/problem solving with customers
- Works photo kiosk
- Manages electronics section
- Stocks and controls inventory
- Leads a team of employees on daily basis
- Explaining and answering questions about the store and its policies
- Manages cash and drawers contain over $5,000.00
Dual Regional Field IT Technical Manager
Driven brands/Take 5 oil change
01.2021 - Current
- Dual Regional manager
- Managing 23 states with sites accumulating to over 220+ locations within all technical aspects
- Managing a team of 5+ people
- Installing, configuring and maintaining servers and networks
- Overseeing system performance and troubleshooting issues
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Mentored junior IT staff members, fostering a culture of continuous learning and professional development.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Customized and repaired technology based on staff requests.
- Oversaw development and implementation of improvements to support and network operations.
District Field Information Technology Manager
Driven Brands
12.2019 - 01.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maximized performance by monitoring daily activities and mentoring team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Services Representative/Technician
Xerox/Itunes
05.2013 - 08.2014
- Assisted customers on daily basis
- Helped resolve issues concerning Apple products
- Helped resolve issues concerning Itunes and recovery
Caretaker/ supervisor
Michelle's Daycare
06.2013 - 06.2014
- Worked closely with children and parents
- Helped organize games, educational activities, and meals
- Prepared and cooked food
Education
Bachelor's - Computer science
Bowling Green State University-Main Campus
Bowling Green, OH12.2019
Associate - Associate of Science / Associate of Technical Study
Bowling Green State University-Firelands
Bowling Green, OH12.2018
Skills
- Excel (3 years)
- Mac (5 years)
- Mac OS (2 years)
- Microsoft Office (6 years)
- MS OFFICE (5 years)
- Software Troubleshooting
- LAN (4 years)
- Intelligence Experience
- Microsoft Windows
- WAN (4 years)
- Operating Systems
- Help Desk
- VPN
- Computer Networking
- Technical Support
- Microsoft Windows Server
- Linux
- DHCP (4 years)
- Network Support (4 years)
- Troubleshooting (4 years)
- Network Monitoring (5 years)
- Network security (4 years)
- Network management
- Virtualization
- Active Directory
- Remote access software
- IOS
- SharePoint
- HTML5
- IT support (4 years)
- Network Firewalls (4 years)
- DNS (4 years)
- Information Security
- Disaster Recovery
- IT management (4 years)
- Configuration management (4 years)
- Systems engineering (4 years)
- System Administration
- Proficient with Microsoft Office, including Word, Excel and PowerPoint Familiar with Windows and Mac OS
- Policy Implementation
- Schedule Preparation
- Performance Management
- Data Analysis
- Problem Solving
Competencies
- Problem-solving skills, device management, task prioritization, ticket management, escalation, follow up, and thorough documentation of all activities.
- Resilient, analytical thinking, multi-tasking skills, superb listening skills, detail and results oriented, patience, and flexibility.
- Strong attention to detail and following outlined processes.
- Manage simultaneous and conflicting priorities while staying organized to meet deadlines.
- Work independently with minimal supervision, and work well with others in a team environment.
- Learn quickly and support new technologies.
Personal Information
Willing To Relocate: Anywhere
Certification
drb
ics
microsoft
Timeline
Dual Regional Field IT Technical Manager
Driven brands/Take 5 oil change
01.2021 - Current
District Field Information Technology Manager
Driven Brands
12.2019 - 01.2021
Sales Consultant
Umg telemarking
09.2018 - 12.2019
Supervisor/Cashier
CVS Pharmacy
08.2014 - 12.2019
Caretaker/ supervisor
Michelle's Daycare
06.2013 - 06.2014
Customer Services Representative/Technician
Xerox/Itunes
05.2013 - 08.2014
Bachelor's - Computer science
Bowling Green State University-Main Campus
Associate - Associate of Science / Associate of Technical Study
Bowling Green State University-Firelands