Luther McPherson

Supervisor

Caraluzzi's Market

Bethel, CT

10.2022 - 10.2023

Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Maintained positive working relationship with fellow staff and management.
Oversaw quality control to identify inconsistencies and malfunctions.
Complied with company policies, objectives and communication goals.
Identified needs of customers promptly and efficiently.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Implemented strategies to take advantage of new opportunities.
Established and enforced clear goals to keep employees working collaboratively.
Reviewed completed work to verify consistency, quality and conformance.
Directed and supervised team of 15 employees in daily operations.
Evaluated needs of departments and delegated tasks to optimize overall production.
Provided ongoing training to address staff needs.
Responded to customer questions regarding products, prices and availability.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recognized by management for providing exceptional customer service.
Understood and followed oral and written directions.
Answered 10-15 calls per shift to assist with customer questions and concerns.
Completed day-to-day duties accurately and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Exceeded customer satisfaction by finding creative solutions to problems.