Luther Riley
Country Club Hills,IL
Summary
Highly motivated individual with extensive leadership, customer service, and sales experience. Outgoing professional with a track record of increased sales and improving buying experience.
Overview
6
6
years of professional experience
Work History
Apparel Specialist
Grind Season Creations
10.2023 - Current
- Optimized floor space utilization with creative merchandising techniques that showcased products effectively.
- Developed strong relationships with clients, B2B and B2G, resulting in increased repeat business and word-of-mouth referrals.
- Provided exceptional customer service by going above and beyond to meet client needs while adhering to company guidelines.
Call Center Agent/Customer Support
Donor Voice
02.2021 - 07.2021
- Developed and implemented performance improvement strategies and plans to promote continuous growth.
- Averaged 80+ calls daily, providing customer service, and fundraising to contracted non profits.
- Lead and participated in team-building activities to enhance working relationships.
General Manager
GreenPeace USA
01.2019 - 04.2020
- Lead sales teams up to 10+ employees daily while collaborating to reach targets, consistently meeting and exceeding personal quotas.
- Exceeded national sales goals by 30% through effective public education and outreach.
- Entrusted to test new markets and develop relationships with local organizations on behalf of GreenPeace.
Store Manager
Illinois Institute Of Art-Chicago
01.2018 - 07.2018
- Handled operational procedures that included inventory management, supervising cleaning staff, and performing opening and closing duties.
- Provided customer support and consulting regarding art supplies, tools, and techniques.
- Maintained a database of customer account information, regularly reviewing for deficiencies and errors, correcting incompatibilities, and reporting directly to administrative staff.
Education
Bachelors of Fine Arts -
The Illinois Institute of Art
Chicago, IL06.2019
Skills
Sales
Project Management
Consulting
Recruitment
Upselling
Training
Adobe Creative Suite
Microsoft Office Suite
Google Workspace
Fashion styling
Timeline
Apparel Specialist
Grind Season Creations
10.2023 - Current
Call Center Agent/Customer Support
Donor Voice
02.2021 - 07.2021
General Manager
GreenPeace USA
01.2019 - 04.2020
Store Manager
Illinois Institute Of Art-Chicago
01.2018 - 07.2018
Bachelors of Fine Arts -
The Illinois Institute of Art