Luther Riley
Country Club Hills,IL
Summary
Highly motivated individual with extensive leadership, customer service, and sales experience. Outgoing professional with a track record of increased sales and improving buying experience.
Overview
6
6
years of professional experience
Work History
Apparel Specialist
Grind Season Creations
10.2023 - Current
- Optimized floor space utilization with creative merchandising techniques that showcased products effectively.
- Developed strong relationships with clients, B2B and B2G, resulting in increased repeat business and word-of-mouth referrals.
- Provided exceptional customer service by going above and beyond to meet client needs while adhering to company guidelines.
Call Center Agent/Customer Support
Donor Voice
02.2021 - 07.2021
- Developed and implemented performance improvement strategies and plans to promote continuous growth.
- Averaged 80+ calls daily, providing customer service, and fundraising to contracted non profits.
- Lead and participated in team-building activities to enhance working relationships.
General Manager
GreenPeace USA
01.2019 - 04.2020
- Lead sales teams up to 10+ employees daily while collaborating to reach targets, consistently meeting and exceeding personal quotas.
- Exceeded national sales goals by 30% through effective public education and outreach.
- Entrusted to test new markets and develop relationships with local organizations on behalf of GreenPeace.
Store Manager
Illinois Institute Of Art-Chicago
01.2018 - 07.2018
- Handled operational procedures that included inventory management, supervising cleaning staff, and performing opening and closing duties.
- Provided customer support and consulting regarding art supplies, tools, and techniques.
- Maintained a database of customer account information, regularly reviewing for deficiencies and errors, correcting incompatibilities, and reporting directly to administrative staff.
Education
Bachelors of Fine Arts -
The Illinois Institute of Art
Chicago, IL06.2019
Skills
Timeline
Apparel Specialist
Grind Season Creations
10.2023 - Current
Call Center Agent/Customer Support
Donor Voice
02.2021 - 07.2021
General Manager
GreenPeace USA
01.2019 - 04.2020
Store Manager
Illinois Institute Of Art-Chicago
01.2018 - 07.2018
Bachelors of Fine Arts -
The Illinois Institute of Art