Summary
Overview
Work History
Education
Skills
Timeline
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Luther Riley

Country Club Hills,IL

Summary

Highly motivated individual with extensive leadership, customer service, and sales experience. Outgoing professional with a track record of increased sales and improving buying experience.

Overview

6
6
years of professional experience

Work History

Apparel Specialist

Grind Season Creations
10.2023 - Current
  • Optimized floor space utilization with creative merchandising techniques that showcased products effectively.
  • Developed strong relationships with clients, B2B and B2G, resulting in increased repeat business and word-of-mouth referrals.
  • Provided exceptional customer service by going above and beyond to meet client needs while adhering to company guidelines.

Call Center Agent/Customer Support

Donor Voice
02.2021 - 07.2021
  • Developed and implemented performance improvement strategies and plans to promote continuous growth.
  • Averaged 80+ calls daily, providing customer service, and fundraising to contracted non profits.
  • Lead and participated in team-building activities to enhance working relationships.

General Manager

GreenPeace USA
01.2019 - 04.2020
  • Lead sales teams up to 10+ employees daily while collaborating to reach targets, consistently meeting and exceeding personal quotas.
  • Exceeded national sales goals by 30% through effective public education and outreach.
  • Entrusted to test new markets and develop relationships with local organizations on behalf of GreenPeace.

Store Manager

Illinois Institute Of Art-Chicago
01.2018 - 07.2018
  • Handled operational procedures that included inventory management, supervising cleaning staff, and performing opening and closing duties.
  • Provided customer support and consulting regarding art supplies, tools, and techniques.
  • Maintained a database of customer account information, regularly reviewing for deficiencies and errors, correcting incompatibilities, and reporting directly to administrative staff.

Education

Bachelors of Fine Arts -

The Illinois Institute of Art
Chicago, IL
06.2019

Skills

    Sales

    Project Management

    Consulting

    Recruitment

    Upselling

    Training

    Adobe Creative Suite

    Microsoft Office Suite

    Google Workspace

    Fashion styling

    Timeline

    Apparel Specialist

    Grind Season Creations
    10.2023 - Current

    Call Center Agent/Customer Support

    Donor Voice
    02.2021 - 07.2021

    General Manager

    GreenPeace USA
    01.2019 - 04.2020

    Store Manager

    Illinois Institute Of Art-Chicago
    01.2018 - 07.2018

    Bachelors of Fine Arts -

    The Illinois Institute of Art
    Luther Riley