Ayeshell Fleming
Atlanta,GA
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
6
6
years of professional experience
Work History
Lead Hostess
First Watch
Atla, GA
05.2023 - Current
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Assisted wait staff with food delivery when necessary.
- Organized large parties for special events such as birthdays or anniversaries.
- Provided assistance to other departments during peak hours if needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Took reservations over phone and in person.
- Provided excellent customer service by anticipating customer needs.
Lead Host
Bonefish Grill Restaurants
Cleveland, OH
03.2022 - 10.2023
- Demonstrated strong organizational skills when handling multiple tasks simultaneously.
- Assigned tables to guests, ensuring a pleasant dining experience.
- Monitored restaurant occupancy and adjusted seating as needed.
- Trained new hosts on company policies, procedures, and customer service standards.
- Performed opening and closing duties such as setting up the dining area and restocking supplies as needed.
- Processed payments using point-of-sale systems accurately and efficiently.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered telephone to provide dining information and take reservations.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Host
Applebee's Bar and Grill
Goldsboro, NC
08.2020 - 03.2022
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Checked identification for guests who appeared under age 21.
- Resolved conflicts between customers when necessary.
- Balanced cash drawers at the end of each shift.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Cashier
Dave's Supermarkets
Cleveland, OH
07.2018 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
Education
High School Diploma -
Shaw High School
Cleveland, OH05-2020
Skills
- Menu knowledge
- Dispute Mediation
- Employee Scheduling
- Team Management
- Phone Etiquette
- Policy Enforcement
- Reservation Management
- Strong leadership
- Restaurant Operations
- Staff Training
- Floor planning
- Special requests accommodation
- Table assignment
- VIP handling
- Food Running
- Server Support
- Positive and professional
- Ordering Procedures
- Beverage Preparation
- Check payment processing
- Upselling
- Table Bussing
- Food safety understanding
- Greeting guests
- High-volume dining
- Menu board art
- Effective Multitasking
- Decision-Making
- Task Prioritization
- Guest Greeting and Seating
- Front of House Management
- Customer Assistance
- Drawer balancing
- Product Recommendations
- ID Verification
- Cash Handling
References
References available upon request.
Timeline
Lead Hostess
First Watch
05.2023 - Current
Lead Host
Bonefish Grill Restaurants
03.2022 - 10.2023
Host
Applebee's Bar and Grill
08.2020 - 03.2022
Cashier
Dave's Supermarkets
07.2018 - 08.2020
High School Diploma -
Shaw High School