Luticia Armstead
Brenham,TX
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
25
25
years of professional experience
Work History
Lead Head Cashier
Home Depot
Brenham, TX
04.2024 - Current
- Counted and balanced cashier drawers.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Implemented loss prevention measures to reduce shrinkage and improve profitability.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Assisted customers with product information, location, and pricing, enhancing shopping experience.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers promptly and responded to questions.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered phone calls to assist customers with questions and orders.
Team Leader Manager
Giddings State School
Giddings, TX
08.2017 - 03.2024
- Fostered positive employee relationships through communication, training and development coaching.
- Solved problems, handled escalated issues and mitigated risks.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Supervised and monitored team productivity by observing daily activities such as daily dormitory log and youth coach lead activity.
- Initiated training sessions and coached employees to develop effective staff.
- Drove staff performance by creating incentives and positive work atmosphere.
- Coordinated and encouraged professional development among direct reports.
- Established quarterly and annual goals as well as operational tactics to achieve targets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Coordinated work of seven employees by offering clear direction and motivational leadership.
- Coordinated work schedules and distributed tasks seven employees in coaches department.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Identified business issues, creating customized solutions for individual problems.
- Supervised seven staff to completing efficient daily connecting a relationship and rehabilitate the youth we serve.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Reviewed employee performance and delivered constructive feedback to improve performance.
- Led staff meetings for team of twenty staff to communicate a Central office directives.
- Created schedules for coaches to keep every shift well-staffed during holidays and busy periods.
- Mitigated risk by ensuring regulatory compliance for required licensing.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Led team of seven professionals with eight direct reports.
- Studied existing procedures and policies to offer optimal leadership to employees operations when standing in for absent managers.
- Mitigated learning hurdles and instructed all personnel in problem-solving, social skills and decision-making through implementation of policy learning aids and methods.
- Led team of twenty staff in Texas Model Regulation Continuum professionals meeting the youth needs.
Home Manager
D&S Residential Services
Brenham, TX
09.2016 - 04.2020
- Resolved concerns regarding staff, residents and care to maintain standards throughout group home.
- Supervised group home for four residents with behavioral and developmental disabilities issues by motivating direction of ten-member team.
- Provided safe transportation for four residents to and from medical appointments.
- Assisted four residents by educating individuals on life and social skills, daily hygiene and nutrition.
- Hired, interviewed and trained new staff members and created staff schedules.
- Managed daily needs of four neurodiversity individuals through budget management, menu planning, activity planning and transportation coordination.
- Maintained records for resident funds, bank accounts and petty cash.
- Collaborated with treating psychiatrist to develop individual service plans for each resident.
- Updated, developed and implemented individual treatment plans and discharge plans by collaborating with Case Managers.
- Established positive therapeutic relationships with residents by planning home outings and leisure activities in home and community.
- Instituted systems to oversee proper storage and disposal of medications and residents' nutritional needs and special diets.
- Conducted group product and service demonstrations to help individuals achieve their short and long term goals. objectives.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Provided gentle assistance in areas of hygiene and feeding to residents at D&S Residential Services.
- Researched and planned fun activities that would be enjoyable for both residents and guests, including weekly bible study.
- Cultivated pleasant and safe setting, resulting in 90% improvement in employee, visitor and resident satisfaction.
Dorm Manager
Brenham State Supported Living Center
Brenham, TX
06.2000 - 03.2016
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Conducted quality, timely performance feedback and performance appraisals.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
- Interviewed, hired and trained new employees.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Supervised staff performing daily activities.
- Conducted regular evaluations and addressed performance concerns directly with employees.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
- Investigated misconduct, mediated problems and determined appropriate discipline for staff.
- Planned activities to support system changes to meet organizational needs and requirements.
- Set challenging yet attainable goals to encourage continuous staff development.
- Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost safety of the individuals.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Hired team members and trained in collaborative team environment.
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
- Maintained safe work and collaboration spaces for night employees.
- Coordinated solutions and communicated with Home Mangers and Direct Care Professionals to direct daily operations.
- Reviewed applications for open positions and made knowledgeable hiring recommendations.
- Worked closely with executives to guide budget planning.
Education
Medical Assistant
Zollege
College Station, TX11-2024
High School Diploma -
Burton High School
Burton, TX05.1996
Skills
- SEC Regulations and Timelines Knowledge
- Verbal and Written Communication
- Performance Evaluations
- Performance Tracking and Evaluation
- Hiring and Training
- Staff Training
- Goal Setting
- Teamwork and Collaboration
- Employee Development
- Scheduling and Coordinating
- Documentation and Reporting
- Employee Coaching and Motivation
- Team Leadership
- Team Building
- Recruitment and Hiring
- Work Planning and Prioritization
- Problem Resolution
- Training and Development
- Decision Making
- Time Management
- Computer Skills
- Calm Under Pressure
- Shift Scheduling
- Good Judgment
- Customer Service
- Professional and Courteous
- Patient care
- Blood draw techniques
- Needle disposal
- Phlebotomy expertise
- Specimen labeling
- Medical office administration
- Check-in coordination
- Patient scheduling
- Patient-focused care
- Phlebotomy
- Intake control
- Compassionate caregiver
- Anatomy and physiology
- Medical records confidentiality
- Clinical documentation
- Analytical decision-making skills
- CPR
- Appointment setting
- Documentation expert
- Lab equipment setup
- Venipuncture and phlebotomy
- Wound care specialist
- Direct patient care
- Vital signs monitoring
- Patient care coordination
Timeline
Lead Head Cashier
Home Depot
04.2024 - Current
Team Leader Manager
Giddings State School
08.2017 - 03.2024
Home Manager
D&S Residential Services
09.2016 - 04.2020
Dorm Manager
Brenham State Supported Living Center
06.2000 - 03.2016
Medical Assistant
Zollege
High School Diploma -
Burton High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Brenda F. CalvinBrenda F. Calvin
Nurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services CommissionNurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services Commission