Lutisha Jensen
Fort Defiance,AZ
Summary
Certified Medical Assistant with background working in fast-paced healthcare environments. Demonstrated strengths include clinical procedures, patient education, and administrative tasks. Well-versed in medical terminology, electronic health records, and HIPAA regulations. Previous work has consistently resulted in improved patient care through effective communication and procedural efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Nahata 'Dziil Health Center (FDIHB)
Sanders, AZ
02.2024 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and prescription refill requests.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
Unit Clerk
Nahata'Dziil Health Center (FDIHB)
Sanders, AZ
02.2024 - Current
- Greet all patients in a polite, respectful, prompt professional and helpful manner.
- Maintain confidentiality of sensitive patient information.
- Proficiently utilize RPMS and EHR systems to assist patients.
- Schedules appointments for patients in primary care and multiple specialty clinics.
- Organizes, monitors, and displays daily call schedule for all specialty and ancillary services.
- Ensures compliance with Privacy and Health Insurance Portability and Accountability Act (HIPPA) standards.
- Enters and monitors requests for facility maintenance repairs into the electronic system.
- Adheres to Universal Precautions and Infection Control protocols.
- Ensures safe, accurate processing of all documents.
- Answering multi-line telephone system and obtaining messages for 8 providers, scheduling appointments, and handling patient inquiries for the health center to maximize team productivity.
- Scheduling patient appointments in respective provider's calendars and followed up with reminder phone calls.
- Responding to and resolving diverse patient issues with speedy and knowledgeable assistance.
- Interact with patients by phone, or in-person to provide information.
- Perform various administrative tasks by filing or copying patient documents.
Certified Medical Assistant
Fort Defiance Indian Hospital
Fort Defiance, AZ
04.2018 - 02.2024
- Assists with direct patient care procedures and related tasks, check in patients, assists in obtaining patient histories, take vital signs, prepares charts/EHR/RPMS, and assists with medical exams.
- Contributes to unit functioning by answering phones, delivering messages, directing and escorting patients and families to other departments.
- Monitors patients and shares in the responsibility for reporting changes in patient's condition by observing the patient's condition and reactions by keeping the provider informed if conditions change.
- Assists in examination of patients by explaining procedures, positioning, draping and assembling instrumentation and supplies. Assists in transfer of patients using correct body mechanics and lifting methods.
- Maintains a courteous and professional manner in all contact with patients, family and other customers. Assists in answering the phone and supplying routine information per established department guidelines.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Practices Infection Control/Safety and environmental surveillance principles to protect self, patients, family members, visitors of all ages and other employees.
- Performs clia-waived testing (e.g. glucometer testing, hgbA1c, rapid strep's, ect.) and records the results in compliance with regulations/standards.
- Give injections such as immunizations, Sets up for oxygen administration and assists the LIP with oxygen administration device to the patient.
Complex Authorization Specialist
TriWest Healthcare Alliance
Phoenix, AZ
05.2014 - 02.2015
- Reviewed, analyzed and evaluated complex authorization requests to ensure compliance with all applicable regulations.
- Assessed the accuracy of provider documentation and supporting clinical records for authorization requests.
- Provided guidance to providers on completion of authorization requests.
- Researched patient's insurance benefits to determine coverage requirements for requested services.
- Collaborated with providers, case managers, and health plan representatives to resolve issues related to authorization requests.
- Implemented new procedures or protocols related to complex authorization processes when necessary.
- Contacted insurance companies to obtain necessary preauthorization's needed for upcoming tests and procedures.
Medical Assistant II
North Phoenix Medical Clinic - John C. Lincoln
Phoenix, AZ
02.2008 - 12.2013
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patient examinations.
- Handled general office duties to support administrative staff during peak hours.
Medical Assistant
El Rio Health Center
Tucson, AZ
07.2006 - 01.2008
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
Medical Assistant
Carondelet Medical Group
Tucson, AZ
01.2004 - 12.2006
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered injections, medications and treatments as directed by the physician.
Education
Certified - Medical Assistant
Apollo College
Tucson, AZ12-2003
High School Diploma -
Alhambra High School
Phoenix, AZ05-1998
Skills
- Clinical applications
- HIPAA Compliance
- Inventory and supply management
- Medical Terminology
- Patient Scheduling
- Patient documentation
- Payment Collection
- Patient Assessments
- Vital Sign Monitoring
- Data Entry
- Specimens collection and processing
- Phlebotomy
- Procedure Assistance
- Patient-focused care
- Stocking supplies
- Communicating with patient families
- Adaptable
- Compassionate
- Venipuncture and phlebotomy
- Insurance Verification
- Pulmonary function tests (PFTs)
- Electrocardiography (EKG)
- Emergency Room Procedures
- Understands mobility assistance needs
Languages
English
Full Professional
Certification
- American Association of Medical Assistants
- American Heart Association - BLS
References
References available upon request.
Timeline
Certified Medical Assistant
Nahata 'Dziil Health Center (FDIHB)
02.2024 - Current
Unit Clerk
Nahata'Dziil Health Center (FDIHB)
02.2024 - Current
Certified Medical Assistant
Fort Defiance Indian Hospital
04.2018 - 02.2024
Complex Authorization Specialist
TriWest Healthcare Alliance
05.2014 - 02.2015
Medical Assistant II
North Phoenix Medical Clinic - John C. Lincoln
02.2008 - 12.2013
Medical Assistant
El Rio Health Center
07.2006 - 01.2008
Medical Assistant
Carondelet Medical Group
01.2004 - 12.2006
Certified - Medical Assistant
Apollo College
High School Diploma -
Alhambra High School
Similar Profiles
BENJAMIN PAUL DODGEBENJAMIN PAUL DODGE
Clinical Director Nahatadz'il Health Center at FDIHBClinical Director Nahatadz'il Health Center at FDIHB
Bharti TARTEBharti TARTE
Teacher's Assistant at Nahata collegeTeacher's Assistant at Nahata college
HUSSAM NABEELHUSSAM NABEEL
Pharmacy Technician at MAGOMENI HEALTH CENTER & BUNJU HEALTH CENTERPharmacy Technician at MAGOMENI HEALTH CENTER & BUNJU HEALTH CENTER