Lutisha Thomas
New Carrolton ,MD
Summary
Proven expertise in train operation and emergency management, honed at WMATA, where I enhanced passenger safety and service. Skilled in fostering team environments and expanding program reach at RCM Of Washington. Demonstrates exceptional ability in safety protocols adherence and passenger assistance, ensuring optimal outcomes in high-stakes environments.
Overview
12
12
years of professional experience
Work History
Train Operator
WMATA
01.2023 - Current
- Conducted post-trip inspections after each run, identifying any necessary repairs or maintenance required for optimal train performance moving forward.
- Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
- Assisted in the successful completion of annual inspections, demonstrating thorough understanding of train equipment and operational procedures.
- Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.
- Assisted passengers with special needs, ensuring their comfort and accessibility during travel on the trains.
- Enhanced passenger safety by conducting thorough pre-trip inspections and adhering to strict operating procedures.
- Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
Program Coordinator
RCM Of Washington
10.2012 - 01.2024
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Assisted with outings and vacations with the people we serve, with Disabilities and Behavioral Disorders
Education
Diploma - General Studies
Howard D. Woodson SHS
55th & Eads St NE 06.1996
Skills
- Train Operation Expertise
- Passenger Assistance
- Safety Protocols Adherence
- Emergency Management
Timeline
Train Operator
WMATA
01.2023 - Current
Program Coordinator
RCM Of Washington
10.2012 - 01.2024
Diploma - General Studies
Howard D. Woodson SHS
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