Lutvija Korkutovic
Hartford,CT
Summary
Enthusiastic patient care coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
GoHealth
12.2020 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Provided excellent customer service to patients and medical staff.
Sales Floor Associate Cashier
Bravo Supermarket
08.2014 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Cashier Assistant
Biglots
01.2010 - 02.2012
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Education
Bulkeley High School
Hartford, CT06.2010
Skills
- Interdepartmental Collaboration
- Time Management
- Insurance Practices
- Verbal and Written Communication
- Database Coordination
- Medical Terminology
- Process Improvement
- Insurance Form Processing
- Critical Thinking Skills
- Customer Service
- Claims Handling and Coverage Verification
Languages
Croatian
Full Professional
Timeline
Patient Care Coordinator
GoHealth
12.2020 - Current
Sales Floor Associate Cashier
Bravo Supermarket
08.2014 - 12.2020
Cashier Assistant
Biglots
01.2010 - 02.2012
Bulkeley High School
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