Maria Martinez
Center Point,TX
Summary
Professional hospitality worker with proven track record in team leadership and customer service excellence. Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in conflict resolution, and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.
Overview
11
11
years of professional experience
Work History
Waitress Supervisor
Del Norte Restaurant
04.2017 - 04.2025
- Assisted in training new staff on customer service protocols and menu knowledge.
- Delivered exceptional dining experiences by maintaining high standards of service and cleanliness.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed guest inquiries and resolved issues to enhance overall satisfaction.
- Implemented best practices for health and safety compliance in dining area operations.
- Developed strong relationships with regular patrons to foster loyalty and repeat business.
- Adapted quickly to fast-paced environments while maintaining focus on service quality.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Monitored dining area to ensure all guests received attentive service without delays.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
Server/Server Shift Leader
Los Dos Amigos
01.2014 - 08.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Coordinated dining room activities, optimizing table turnover and enhancing dining experiences.
- Trained and mentored new staff, fostering a collaborative team environment.
- Managed inventory levels, reducing waste through effective stock control practices.
- Streamlined order processing by implementing efficient communication with kitchen staff.
- Resolved customer complaints promptly, maintaining positive relationships and brand reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Nursing
Galen College of Nursing
San Antonio, TX06-2026
No Degree - Nursing
San Antonio College
San Antonio, TX05-2025
Skills
- Task delegation
- Order accuracy
- Strong leadership
- Hygiene standards
- Customer service
- Relationship building
- Staff management
- Greeting and seating guests
- Worker training
- Work schedule creation
- Critical thinking
- Cash handling
- Opening and closing procedures
- Team collaboration
- Payroll preparation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress Supervisor
Del Norte Restaurant
04.2017 - 04.2025
Server/Server Shift Leader
Los Dos Amigos
01.2014 - 08.2024
No Degree - Nursing
Galen College of Nursing
No Degree - Nursing
San Antonio College
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