Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luvania Voltaire

Miami,FL

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Niclas Insurance
Miami, FL
01.2024 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.

Housekeeping Supervisor

Mont Joli
HT, HT
11.2020 - 03.2023
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.

Customer Service Manager

Village D'enfant
Haiti, HT
07.2016 - 11.2020
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.

Customer Service Representative

Lakay Bar Restaurant
Haiti, HT
03.2013 - 07.2016
  • Answered customer inquiries via phone, email, and chat.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Bachelor of Arts - Hospitality And Tourism Management

Saint Esprit
Cap Haitien
08-2012

Skills

  • Call center procedures
  • Product knowledge
  • Shipping and receiving
  • Complaint resolution

Languages

English
Professional
French
Full Professional
Creole
Full Professional

Timeline

Customer Service Representative

Niclas Insurance
01.2024 - Current

Housekeeping Supervisor

Mont Joli
11.2020 - 03.2023

Customer Service Manager

Village D'enfant
07.2016 - 11.2020

Customer Service Representative

Lakay Bar Restaurant
03.2013 - 07.2016

Bachelor of Arts - Hospitality And Tourism Management

Saint Esprit

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Luvania Voltaire