Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luvenia Ross-Thompson

Mental Health
Lansdowne,PA

Summary

Professional with experience in residential management roles, ensuring effective coordination and support for residents. Known for strong communication, conflict resolution, and organizational skills. Focuses on team collaboration and adaptable to changing needs, consistently achieving positive outcomes. Reliable and results-driven, with passion for creating supportive living environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Residential Coordinator

Horizion House
09.2023 - Current
  • Served as a liaison between the residential program and external agencies, ensuring seamless coordination of services for clients.
  • Ensured the safety of clients and staff through effective supervision and adherence to state regulations, minimizing incidents and accidents.
  • Implemented evidence-based practices within the residential program setting to improve overall effectiveness and achieve better results for clients served.
  • Developed strong rapport with clients and their families by maintaining an open-door policy, fostering trust and positive relationships built on mutual respect.
  • Conducted performance evaluations of 9 employees, providing constructive feedback aimed at professional growth and development.
  • Improved client outcomes by monitoring progress and adjusting program plans as needed based on individual growth and development.
  • Championed a client-centered approach by actively listening to concerns, advocating for their rights, and addressing any issues promptly with respect and dignity.
  • Increased staff efficiency by creating an organized and structured shift schedule, resulting in improved service delivery.
  • Upheld strict confidentiality protocols regarding client information and records per HIPAA guidelines to ensure privacy protection.

Program Manager

Horizon House
09.2023 - Current
  • Created a supportive living environment where residents felt comfortable expressing their thoughts or emotions openly during group sessions or one-on-one meetings.
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Established a culture of continuous improvement within the residential program through regular evaluations, performance metrics tracking, and staff feedback sessions.
  • Coordinated with healthcare providers to ensure timely access to necessary medical services for each resident within the program.
  • Developed strong relationships with residents'' families through consistent communication, involvement in care planning, and addressing concerns promptly.
  • Implemented quality assurance measures for the residential program to ensure high standards of care and service delivery were consistently met.
  • Reduced staff turnover by 95%, fostering a positive work environment, providing training opportunities, and offering regular feedback to team members.
  • Promoted independence among residents by developing personalized skill-building activities in daily living tasks such as meal preparation or self-care routines.
  • Fostered a strong sense of teamwork among staff members by holding regular meetings, providing clear expectations, and recognizing accomplishments.
  • Provided ongoing coaching and mentoring to staff members for professional growth and skill development.
  • Enforced policies and safety standards through building and room rounds.

Supervisor

Reliance Family Care
10.2022 - 06.2023
  • Supervise and manage several homes serving individuals with Intellectual Disabilities. Maintenance compliance of 6400 Regulations.
  • Maintained records and logs of work performed and materials and equipment used.
  • Trained new team members on site policies and procedures.
  • Worked with personnel and managers to meet strict timelines.
  • Developed work schedules for team members to maximize shift coverage.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
  • Resolved issues among team members to keep employees on task.

Direct Support Professional

JEVS Human Services
01.2022 - 10.2022
  • Maintain care and safety of 4-10 consumers in their home. Assist with daily living needs such as cooking, cleaning and bathing. Administrator medication at designated times.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Psychiatric Technician

Montgomery County Emergency Services
01.2019 - 08.2021
  • Maintained a safe and therapeutic environment while adhering to the direction of a RN. Reported patient status, abnormal problems and behavioral changes to the RN. Promoted patient self-care and assisted with daily living needs. Provided behavioral interventions to manage aggression, emotional and self-harm behaviors.
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
  • Treated clients and families with respect and dignity.
  • Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.

Direct Support Professional

Resources For Human Development
07.2017 - 10.2018
  • Provided in-home support to sexually offending clients to help the client and their families reach their personal goals and assist client with reintegration back into the community. Designed and led community and in-home activities such as support groups and therapy groups.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.

Behavioral Health Associate

Belmont Behavioral Health
10.2010 - 06.2016
  • Ensured patients safety by performing routine monitoring and reporting any abnormal signs to Charge RN. Performed de-escalation techniques with patients when displaying mild to severe aggressive behaviors. Implemented nonviolent crisis intervention when patients required restraints for self-destructive behaviors or violent behaviors towards others.
  • Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
  • Facilitated group therapy sessions, encouraging active participation and promoting healthy coping strategies among patients.
  • Participated in ongoing professional development, staying current with best practices in behavioral health care to enhance service quality.
  • Fostered a supportive atmosphere within the therapeutic setting by actively listening, empathizing, and validating patients'' experiences.
  • Enhanced patient care by implementing individualized treatment plans and monitoring progress.
  • Provided emotional support to patients'' families, educating them on available resources and helping them navigate the mental health system.
  • Maintained accurate records, updating documentation regularly to track patient progress and inform future care decisions.
  • Developed strong rapport with patients, fostering trust and open communication to better address their needs.
  • Established clear boundaries with patients while maintaining empathetic interactions to create an effective therapeutic relationship.

Education

Diploma - Basic Studies

Crooked Places Made Straight
Philadelphia, PA
12.2011

No Degree - Psychology Major/Behavioral Health

Southern New Hampshire University
Online
06-2027

Skills

  • CPR/First Aid
  • De-Escalation
  • Açcu-Check
  • Daily living assistance
  • Safety practices
  • Meal preparation
  • Role modeling
  • Client relationship management
  • Vital Signs
  • Behavioral health
  • Crisis intervention
  • Patient monitoring
  • Direct support
  • Intake Experience
  • Medication Administration
  • Crisis management
  • Teamwork
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Team leadership
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Staff communication
  • Professionalism
  • Team supervision

Certification

  • CPR Certification
  • First Aid Certification
  • Medication Administration January 2022 to Present

Timeline

Residential Coordinator

Horizion House
09.2023 - Current

Program Manager

Horizon House
09.2023 - Current

Supervisor

Reliance Family Care
10.2022 - 06.2023

Direct Support Professional

JEVS Human Services
01.2022 - 10.2022

Psychiatric Technician

Montgomery County Emergency Services
01.2019 - 08.2021

Direct Support Professional

Resources For Human Development
07.2017 - 10.2018

Behavioral Health Associate

Belmont Behavioral Health
10.2010 - 06.2016

Diploma - Basic Studies

Crooked Places Made Straight

No Degree - Psychology Major/Behavioral Health

Southern New Hampshire University

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Luvenia Ross-ThompsonMental Health