Luvesha Decatur
Katy,Tx
Summary
Extensive experience in client support and customer service along with clerical work. Excel in promptly resolving inquiries and maintaining a high volume of calls, ensuring client satisfaction along with case work. Skilled in data management, high level multi tasking, and utilizing systems like CRM, Epic, and Salesforce to streamline processes and enhance client experience.
Overview
12
12
years of professional experience
Work History
Service Specialist II
Edward Jones
2023.06 - Current
- Increased client satisfaction levels by promptly addressing inquiries from branch teams and home office associates, improving overall client experience.
- Manage high volume of phone calls from branch teams.
- Consistently provided excellent customer service, ensuring branch teams and home office associates experienced prompt resolution on a single call.
- Grow knowledge on assigned topics and build on expertise.
- Responsible for supporting branches in external and internal transfer's.
- Maintain distraction-free and consistent workplace to protect client information.
Associate Customer Service Representative
Centerpoint Energy
2017.06 - 2019.12
- Provided timely responses to customer inquiries, complaints, and sales/promotional requests in a fast-paced call center environment.
- Performed direct customer contact through various channels including phone and email.
- Completed administrative functions and data entry.
- Resolved billing inquiries and performed account adjustments. Negotiated payment arrangements and deposit amounts. Followed up on customer accounts.
- Processed electronic billing inquiries, prioritized trouble calls, and interacted with Competitive Retail Providers (CRs) to discuss readings, billing dates, order receipts, etc.
- Ensured proper electric and gas permitting was in place by interacting with internal permitting departments or other entities as needed.
Client Support
Ct Lien Solutions
2015.11 - 2017.06
- Provided excellent customer service as a contractor for CT Lien Solutions in a competitive market.
- Assisted clients with inquiries regarding UCCs, litigation, and corporate services.
- Compiled search results, interacted with correspondent networks and state/local agencies, and reviewed public record documents.
- Walked clients through processing liens and searching for debtor information.
- Created and tracked cases in Salesforce for each incoming call/email.
- Provided online troubleshooting, credits, invoice payment confirmations, and order statuses.
- Delivered exceptional client support by promptly addressing concerns and providing effective solutions tailored to their specific requirements.
- Streamlined client support processes by implementing efficient ticketing and communication systems.
- Facilitated team communication and collaboration, resulting in increased staff engagement and improved client support.
Hsr1
Kelsey Seybold Clinic
2013.02 - 2015.11
- Managed patient data and insurance details to facilitate appointment scheduling with preferred physicians.
- Efficiently managed doctors' specialties, schedules, and appointment requirements for optimal patient care.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Lamar High School
Houston, TXSkills
- SAP
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Zoom
- CSW
- Powerpoint
- Epic
- Verifile
- As400
- Salesforce
- Workday
- CRM
Timeline
Service Specialist II
Edward Jones
2023.06 - Current
Associate Customer Service Representative
Centerpoint Energy
2017.06 - 2019.12
Client Support
Ct Lien Solutions
2015.11 - 2017.06
Hsr1
Kelsey Seybold Clinic
2013.02 - 2015.11
High School Diploma -
Lamar High School
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