Luvlea Gholston
Naperville,IL
Summary
Experienced Transportation Specialist with over 5 years in customer service and logistics roles. Proven track record in enhancing operational efficiency and customer satisfaction through effective communication, precise problem-solving, and adept multitasking. Excels in fast-paced environments, consistently meeting and exceeding set goals.
Overview
13
13
years of professional experience
Work History
Transportation Coordinator
KeHE
Romeoville, Illinois
10.2022 - Current
- Facilitated cross-departmental communication to uphold service excellence and timely deliveries.
- Support supervisors and address drivers' concerns or driver-related incidents.
- Maintain software databases to support either our inbound or outbound business within the department.
- Coordinate and work with warehouse management to address transportation-driven issues.
- Understand what is needed to maintain a safe driver environment.
- Demonstrate the ability to maintain high levels of accuracy and ensure compliance with company and other applicable policies and procedures.
- Communicate and work as part of a team with other KeHE groups, both inside and outside of Transportation, to meet company objectives.
- Ensure drivers are in compliance with DOT paperwork policies and procedures.
- Other special projects and duties as requested.
Delivery Driver
Amazon
West Chicago, IL
02.2022 - 10.2022
- Ensured safe package handling, reducing potential damage and injury risks.
- Followed scanning, tracking, and documentation procedures to avoid errors.
- Inspected vehicle pre- and post-trip to identify maintenance and repair needs.
- Coordinated suitable routes to meet schedule demands.
- Alerted management to serious issues with customer deliveries, vehicle maintenance concerns, and paperwork problems.
- Adhered to delivery instructions to properly collect and deliver products.
- Secured loads in vehicle, distributing weight safely.
- Interacted with members of the public politely and professionally.
- Cleaned and maintained delivery vehicle to meet professional standards.
- Used handheld device to scan orders, obtain route information, and navigate.
- Drove safely, in adherence with state and federal laws.
Customer Service Advocate
Verizon
Rolling Meadows, IL
07.2018 - 06.2021
- Boosted sales by effectively communicating promotions and special offers to customers.
- Managed customer calls efficiently in a work-from-home environment.
- Built a trusting relationship with customers to better understand their needs.
- Ensure privacy and security of customer account information.
- Review company disclosure policies with customers to set proper expectations for returns, promotions, and billing changes.
- Corrected billing and account information, managing payment issues, and avoiding delays.
- Troubleshot technical problems via telephone calls, using expertise to prevent engagement of field personnel.
- Encouraged customers to become self-sufficient by instructing on strategies for using web-based tools.
- Organized documentation for new sales, warranties, and service program sign-ups.
- Anticipated needs and resolved problems to keep customers happy.
- Followed best practices in inventory management to maximize stock availability.
Customer Service Representative
Exelon
Oak Brook, IL
02.2015 - 07.2018
- Recommended solutions to clients based on needs to sell products.
- Sought out and qualified new leads to build sales pipelines.
- Upsold products and services to satisfy customers and generate repeat business.
- Contacted old accounts and revitalized business relationships to recapture revenue.
- Documented sales activity and interactions in CRM system.
- Offered top-notch customer support to boost loyalty and sales.
- Handled incoming telephone calls and requests for information.
- Met deadlines while working autonomously in a fast-paced environment.
Customer Account Executive
Comcast
Tinley Park, IL
07.2013 - 01.2015
- Recommended solutions to clients based on needs to sell products
- Sought out and qualified new leads to build sales pipelines
- Upsold products and services to satisfy customers and generate repeat business
- Contacted old accounts and revitalized business relationships to recapture revenue
- Documented sales activity and interactions in CRM system
- Offered top-notch customer support to boost loyalty and sales
- Handled incoming telephone calls and requests for information
- Met deadlines while working autonomously in a fast-paced environment.
Visual Web Merchandiser
Kelly Services
Addison, IL
01.2012 - 04.2013
- Created great customer experiences with personalized sales support.
- Supported team with receiving, pricing, and merchandising.
- Built attractive displays and merchandised products.
- Used feedback from customers and personal observations to better capitalize on sales opportunities.
- Managed multiple tasks simultaneously while meeting deadlines.
- Curated a digital experience for customers to enjoy an easy online visual shopping experience.
Education
High School -
Glenbard East High School
Lombard, IL05.2010
Skills
- Logistics Coordination
- Customer Relationship Management
- Safety Compliance
- Strong communication
- Time Management
- Strong Multi-Tasking
- Data Entry
- Critical Thinking & Problem Solving Skills
- Adaptability/ Flexibility
- Premier Customer Service
Middleinitial
G
Timeline
Transportation Coordinator
KeHE
10.2022 - Current
Delivery Driver
Amazon
02.2022 - 10.2022
Customer Service Advocate
Verizon
07.2018 - 06.2021
Customer Service Representative
Exelon
02.2015 - 07.2018
Customer Account Executive
Comcast
07.2013 - 01.2015
Visual Web Merchandiser
Kelly Services
01.2012 - 04.2013
High School -
Glenbard East High School
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