Luvy B Johns
Lodi,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
707 N. Lincoln Center Stockton, CA 95207
11.2015 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Take copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Manage multiple phone lines, over 50 calls per day.
Medical Biller
Med Tech Billing Services
Tracy, CA
07.2005 - 08.2005
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Administrative Assistant
Dr. Eduardo Lin, MD
Pleasanton, CA
04.2002 - 07.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors..
- Executed record filing system to improve document organization and management.
- Verified Work Comp information and private insurance for new patients.
- Schedule appointment, collect co pay and post
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
Northern California Neurosurgery
Pleasanton, CA
02.2001 - 03.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Verified private and Work Comp insurance for accurate billing
Merchant Teller
Bank Of America
Oakland, CA
06.2000 - 02.2001
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Ordered money needed for Branch and deposited any overage back to main office.
- Took Care of ATM machines.
Teller Associate
California Savings And Loans
San Leandro, CA
05.1999 - 06.2000
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Took care of ATM machines.
Retail Manager
Wherehouse Entertainment, Inc
San Lorenzo, CA
01.1985 - 03.1999
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Managed over thirty associates.
Education
High School Diploma -
San Lorenzo High School
San Lorenzo, CA06.1984
Skills
- Bilingual Spanish and English
- Managing Multiple Tasks
- Office Equipment Proficiency
- Typing Proficiency
- Money Handling Abilities
- Customer Service
- 10-Key
- Multi-line phone talent
Timeline
Patient Service Specialist
Select Physical Therapy
11.2015 - Current
Medical Biller
Med Tech Billing Services
07.2005 - 08.2005
Administrative Assistant
Dr. Eduardo Lin, MD
04.2002 - 07.2005
Administrative Assistant
Northern California Neurosurgery
02.2001 - 03.2002
Merchant Teller
Bank Of America
06.2000 - 02.2001
Teller Associate
California Savings And Loans
05.1999 - 06.2000
Retail Manager
Wherehouse Entertainment, Inc
01.1985 - 03.1999
High School Diploma -
San Lorenzo High School