Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luwam Kflit

San Jose,California

Summary

I’m a dedicated professional with over six years of experience in customer service, logistics, and office management. I’ve worked in various roles, from helping customers and managing guest services to coordinating dispatch operations and ensuring workplace safety. I’m passionate about making processes smoother, solving problems, and helping both customers and colleagues. I’m now looking to bring my skills to a new role where I can continue to make a positive impact.

Overview

7
7
years of professional experience

Work History

Dispatcher & HR and Safety Management

Winner and Marrosso Express LLC
06.2021 - 09.2023
  • Handled dispatch operations, making sure deliveries and pickups were on time and efficient.
  • Communicated with drivers and clients to keep things running smoothly and quickly solved any issues that came up.
  • Tracked vehicle routes and ensured everything followed safety regulations.
  • Took charge of HR tasks, from developing policies to managing payroll and employee records.
  • Organized safety training for staff and ensured the company met all safety standards.
  • Helped recruit and onboard new team members, contributing to a positive work environment.


Customer Service Agent

LIYA Enterprise Company
02.2019 - 01.2021
  • Provided friendly and professional support to customers, answering their questions and resolving their issues quickly.
  • Handled orders, forms, and requests, keeping everything organized and efficient.
  • Worked closely with colleagues to improve customer service processes and share feedback with management.
  • Maintained detailed records of customer interactions to ensure a high level of service.

Hotel Guest Service Agent

Asmara Intercontinental Hotel
11.2016 - 01.2019
  • Welcomed guests with a warm smile and ensured their stay was enjoyable from start to finish.
  • Managed check-ins, check-outs, and all front desk services, keeping things running smoothly.
  • Provided guests with helpful information about local attractions, dining, and transportation.
  • Addressed and resolved any guest concerns to ensure a positive experience.

Education

Associate of Arts - Secretarial Science And Office Management

SMAP Institute of Training, Education, Research, A
12.2016

Skills

  • Strong communicator with the ability to connect with people
  • Experienced in customer service, dispatch operations, and HR management
  • Proficient with Microsoft Office and other office tools
  • Problem-solver who stays calm under pressure
  • Knowledgeable about safety regulations and compliance
  • Data Entry

Timeline

Dispatcher & HR and Safety Management

Winner and Marrosso Express LLC
06.2021 - 09.2023

Customer Service Agent

LIYA Enterprise Company
02.2019 - 01.2021

Hotel Guest Service Agent

Asmara Intercontinental Hotel
11.2016 - 01.2019

Associate of Arts - Secretarial Science And Office Management

SMAP Institute of Training, Education, Research, A
Luwam Kflit