LUWAN DURANT
New Haven,CT
Summary
Initiative-taking Professional with 27+ years of progressive experience in healthcare. Capable to serve as a strategic business partner to providers and clinical operations in restructuring workflows for enhanced optimization. Able to grasp new concepts quickly and conduct assessments that are outside area of expertise. Recognized for exceeding deadlines under stringent time constraints in a highly independent role with leadership responsibilities. Ability to effectively interface with physicians/providers, administrators, consultants, and customers to drive outcomes across multiple functional work teams. Expert at multi-tasking and prioritizing in a demanding environment.
Observant Clinic Supervisor known for handling difficult situations with relative ease. Gifted professional overseeing wait times and finding ways to speed up patient flows. Ready for a new position supporting patients and meeting individual needs.
Overview
27
27
years of professional experience
Work History
Clinical Operations Leader
Yale-New Haven Hospital
01.2021 - Current
- Company Overview: Provides operational oversight to the five clinic sites for abdominal transplant
- Assure clinics have the tools required to perform clinical tasks and deliver excellent care and experiences to patients
- Maintains regulatory readiness for Environment of Care
- Provides operational oversight to the five clinic sites for abdominal transplant
- Assure clinics have the tools required to perform clinical tasks and deliver excellent care and experiences to patients
- Maintains regulatory readiness for Environment of Care
- Oversee HIPAA Compliance practices; Medication and IV Storage, including 340B medications
- Ensures fellow employees and colleagues maintain awareness of patient safety initiatives and demonstrate all appropriate interventions
- Conducts regulatory readiness audits as per the YNHH process with appropriate response to opportunities for improvement in a timely manner
- Maintains a positive two-way communication feedback system between YNHH staff and Yale Medicine staff
- Acts as a liaison between YNHH and Yale Medicine to assure all staff have tools and resources necessary to perform all required regulatory elements of visits and maintain an Environment of Care in alignment with YNHH Standards
- Oversee and educate as appropriate implementation and optimization of technology
- Collaborate with EPIC build to meet the needs of the clinical and non-clinical teams
- Provide orientation to all new YNHH and Yale Medicine staff and leadership for integration into practice
- Identify opportunities for practice expansion and/or addition of new practices and collaborate with practitioners to integrate clinic spaces
- Represents Transplant Outpatient Operations at numerous meetings, i.e., Ambulatory Work Group, Patient Experience Forum (YNHH and Yale Medicine), CORE Infusion Throughput, Organ Specific Quality Assessment Performance Improvement, Transplant Operations, and Yale Medicine Operations
- Provides operational oversight to the five clinic sites for abdominal transplant
- Assure clinics have the tools required to perform clinical tasks and deliver excellent care and experiences to patients
- Maintains regulatory readiness for Environment of Care
Diversity and Inclusion Champion
Yale-New Haven Hospital
01.2018 - Current
- Company Overview: Promote diversity goals and the vision of the organization
- Promote diversity goals and the vision of the organization
- Proactively build relationships with people that may be perceived as different
- Drive diversity and inclusion change
- Spokesperson for diversity issues
- Adhere to and promote treating everyone with fairness and respect
- Practice intentional inclusiveness
- Practice curiosity
- Welcome new ideas/perspectives that are different
- Avoid assumptions
- Empower others to speak up and hold others accountable to the organization’s values
- Promote diversity goals and the vision of the organization
Communications Officer
Yale-New Haven Hospital
12.2017 - Current
- Company Overview: Designated as central point of administration, information, and communication
- Designated as central point of administration, information, and communication
- Create a great 'First Impression' by demonstrating exemplary customer service to patients, physicians, staff, and department personnel
- Record and distribute minutes to the Co-Chairs of the Diversity and Inclusion Council
- Monitor and maintain computerized/manual attendance and patient records
- Designated as central point of administration, information, and communication
Patient Care Associate
Yale-New Haven Hospital
01.1998 - Current
- Company Overview: Provide patient care by recording vital signs and blood draws while upholding HIPAA regulations
- Provide patient care by recording vital signs and blood draws while upholding HIPAA regulations
- Assist with activities of daily living (ADLs), toileting, and ambulating patients
- Input data in the electronic health record using EPIC
- Provide patient care by recording vital signs and blood draws while upholding HIPAA regulations
Associate Transplant Coordinator
Yale-New Haven Hospital
01.2019 - 01.2021
- Company Overview: Assist with improvement and transformation of the workflows and processes for clinical operations of the living donor liver program
- Assist with improvement and transformation of the workflows and processes for clinical operations of the living donor liver program
- Advocate strong resources for the living donors and recipients
- Continuously work to improve data collection, records and has helped transition the Living Donor Recipient Education workshop to a virtual platform
- Oversees establishment of finance cases for donors ensuring process initiated correctly for billing for donors through the donor acquisition fund
- Organizes the scheduling or required test for patients referred for transplantation
- Maintains current information/data/records regarding candidates waiting for transplantation
- Obtain prior authorizations for all procedural orders by successfully completing the authorization process with all commercial payers
- Obtain authorization via payer website or by phone and follow up regularly on pending cases
- Initiate appeals for denied authorizations
- Respond to clinic questions regarding payer medical policy guidelines
- Locate appropriate supporting clinical documentation
- Confirm accuracy of CPT and ICD-10 diagnoses in the procedure order
- Assist with improvement and transformation of the workflows and processes for clinical operations of the living donor liver program
Staffing Associate
Yale-New Haven Hospital
01.2014 - 01.2019
- Company Overview: Collaborate with nursing leadership of in-patient units to assess staffing needs
- Collaborate with nursing leadership of in-patient units to assess staffing needs
- Arrange distribution of staff to safely cover sick-calls and schedule vacancies
- Update payroll and staffing schedules via Kronos software; coordinate employee safety training
- Developed an employee safety program to reduce the departments injury rate which was higher than other departments; employee injury rate was reduced by 30% in the first year
- Update employee files according to proper hospital regulatory information by consulting with management
- Collaborate with nursing leadership of in-patient units to assess staffing needs
Education
Healthcare Master of Business Administration -
Post University
Waterbury, CT01.2017
Bachelor of Science - Business Administration/Management
Post University
Waterbury, CT01.2014
Skills
- Coaching
- Training
- Mentoring
- Meticulous
- Critical Thinking
- Interpersonal Communication
- Microsoft Office
- Outlook
- Excel
- Flexibility
- Complex Problem Solving
- Customer-service
- Assertiveness
- Conflict Resolution
- Negotiation
- Collaboration
- Record-keeping
- Data-entry
- EPIC
- EHR
- Kronos
- Mobile Heartbeat
Additional Qualifications
- Capable of identifying solutions to both small and large-scale initiatives; ensure adherence to practice standards.
- Adept at analyzing existing methods and alternatives to improve operations; make recommendations to support workflows.
- Ability to synthesize analyses of clinic data from various sources into clearly written text with little or no supervision.
- Consistently communicate with key stakeholders to ensure they are informed of the assessment’s progression.
Timeline
Clinical Operations Leader
Yale-New Haven Hospital
01.2021 - Current
Associate Transplant Coordinator
Yale-New Haven Hospital
01.2019 - 01.2021
Diversity and Inclusion Champion
Yale-New Haven Hospital
01.2018 - Current
Communications Officer
Yale-New Haven Hospital
12.2017 - Current
Staffing Associate
Yale-New Haven Hospital
01.2014 - 01.2019
Patient Care Associate
Yale-New Haven Hospital
01.1998 - Current
Healthcare Master of Business Administration -
Post University
Bachelor of Science - Business Administration/Management
Post University