Luwana Ledoux
Nashua
Summary
Highly motivated and experienced Contract Administrator with 24 years experience, 8 of those years in a large hospital setting dedicated to the care and improvement of human life. Excellent, detail-oriented organizational skills and oral/written communication skills. Proficient in Microsoft Office Suite and Outlook. Proven ability to collaborate effectively with diverse teams and contribute to the success of the business. Enthusiastic about utilizing my skills and experience to contribute to another healthcare company.
Overview
39
39
years of professional experience
Work History
Contract Management Specialist
HCA Florida North Florida Hospital
01.2017 - 01.2024
- I managed all contracts at the facility level throughout the contract lifecycle, which included reviewing, drafting, negotiating, and executing contracts
- I streamlined the check request process to ensure timely payments for call coverage and medical directorship agreements for physician services
- Additionally, I trained newly contracted medical staff and office personnel on the protocol for submitting time logs for payment
- To optimize the organization’s position, I identified opportunities to negotiate savings through bulk purchasing, leveraging scale, or obtaining additional bids
- I supported physicians, practices, vendors, and directors in submitting contracting requests and executing various agreements, including maintenance agreements, service agreements, lease agreements, laboratory agreements, research agreements, graduate medical education agreements, and capital expense requests
- I ensured compliance with all federal and state laws pertaining to contracting, including additional regulations and standards specific to the healthcare industry
- I thoroughly inspected documents to verify that organizational and legal contracting standards were met
- I also cultivated relationships with facility leadership, local vendors, contractors, and colleagues to facilitate compliance with contracting policies and procedures
- Furthermore, I shared updates and information regarding the contracting process and any changes in legal or organizational requirements
Contract Administrator
Agfa Corporation
01.2001 - 01.2017
- I collaborated with various departments including Sales, Marketing, Service, Credit, Pricing Office, Inventory Planning, Order Administration, Lease Finance, Controlling, and Legal Counsel to manage all aspects of deals up to the signing of contracts
- I tracked all contract renewals and researched historical Point of Sale (POS) history for compliance purposes
- Additionally, I worked with Sales to prepare a customer profit model that aligns with POS
- I reviewed all deal documentation to ensure they were generated in both DealQuest and DealFlow systems
- I audited deals for all required components, including pricing, profitability, and adherence to contractual guidelines
- I managed the deal process through all levels of management and HQ approvals and prepared non-standard contracts requiring manual modifications
- I collaborated with legal counsel to ensure the language and management aspects were reviewed and approved concerning business-related issues
- I also worked directly with customers to finalize the agreed-upon contract language
- After receiving the signed contracts, I communicated implementation details to the relevant internal groups
- Compliance measures included drafting default letters and initiating legal proceedings with external legal counsel for prematurely terminated contracts
- Furthermore, I processed monthly, quarterly, and annual rebates, transferred monthly lease payments to Agfa Finance, or created credit or check payments for customers
- I compiled and reported accrual data as required by the Controlling department
Business Advisor
Agfa Corporation
01.1997 - 01.2000
- Having a thorough understanding of organizational standards and current business processes related to pricing and customer master data I recommended solutions to address business needs and operations within SAP
- My role included providing functional expertise, guidance, presentations, and instruction on the pricing and customer master data processes from eight legacy systems, facilitating their conversion and implementation in SAP modules
- I acted as a liaison to the SAP software developers, investigating, analyzing, and testing new SAP modules to identify problems, requirements, and objectives that needed modification to enhance business functionality and improve overall data performance
- I actively participated in SAP business implementations, which required extensive travel, working four days a week at our corporate office in Ridgefield Park, NJ, until the project was completed
Agfa Across America Trade Show
Agfa Corporation
01.1995 - 01.1996
- I managed a team responsible for developing and executing an integrated plan and logistics for each event, overseeing the process from initial planning to on-site event management and post-event follow-up
- This included aligning goals, overseeing the agenda, enhancing the on-site experience, managing shipping and staffing, coordinating on-site logistics, staging equipment, and facilitating pre- and post-event campaigns
- I secured the event venue and determined the arrangement of exhibits and displays to best promote the corporate image
- I collaborated with the executive team and leaders across the organization to ensure that event objectives and messages were aligned and effectively communicated
- I brought together cross-functional teams to deliver all event-related tasks under tight deadlines, including content development, event marketing, sales promotions, program creation, email campaigns, and sales outreach
- I managed the global event budget and evaluated results against established goals
- Additionally, I ensured that the event team facilitated the timely handoff of leads to sales
- I led the event team in pre-event operations, which included managing event staffing, speaker coordination, agenda creation, on-site needs, transportation for participants, registration processes, and sales preparation
- This role required extensive travel across the country, with one trade show event per month in various locations
Product Information Management (PIM)
Agfa Corporation
01.1993 - 01.1994
- I developed a Product Information Management (PIM) manual that serves as a central repository for all product and pricing-related data to support the sales channel
- I collaborated closely with the sales, marketing, and product management teams to gather all necessary product and pricing information
- The PIM manual was updated monthly and included a variety of data, such as core product details, product attributes, specifications, performance metrics, omni-channel product information, system triggers, business rules, product descriptions, digital assets/media, supplier information, multi-language content, and store-specific information (e.g., POS registers, product catalogs)
Executive Secretary/Administrative Assistant (for 50 Engineers)
Agfa Corporation
01.1985 - 01.1992
- Schedule Management:
- Setting up travel arrangements, meetings, speaking engagements, and other appointments
- Office Management:
- Overseeing the work of clerical and administrative employees to ensure the office functions smoothly
- Communication Liaison:
- Managing the flow of information to members of the executive leadership team
- This includes screening phone calls, opening and sorting mail, and summarizing reports and memos before passing the information to the appropriate individual(s)
- Information Preparation:
- Preparing information for internal and external distribution, which includes writing letters and memos, as well as compiling data for reports
Education
Culinary Arts - Culinary Arts
Newbury College
Brookline, MA01-1979
Skills
- Excellent Written & Oral Communication
- Organization
- Detail-Oriented
- Analytical Problem Solving
- Contract Negotiation & Management
- Document Management
- Process Improvement
- Total Contract Management (TCM)
- Project Action Workflow System (PAWS)
- Outlook
- Microsoft Office Suite
Timeline
Contract Management Specialist
HCA Florida North Florida Hospital
01.2017 - 01.2024
Contract Administrator
Agfa Corporation
01.2001 - 01.2017
Business Advisor
Agfa Corporation
01.1997 - 01.2000
Agfa Across America Trade Show
Agfa Corporation
01.1995 - 01.1996
Product Information Management (PIM)
Agfa Corporation
01.1993 - 01.1994
Executive Secretary/Administrative Assistant (for 50 Engineers)
Agfa Corporation
01.1985 - 01.1992
Culinary Arts - Culinary Arts
Newbury College
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