LUWANNA CUNDIFF

• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Led team of up to 20 members while providing exceptional customer service.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Implemented new working processes to deliver multiple improvements.
• Maximized efficiency by removing safety hazards and debris from work areas.
• Participated in cross-functional team-building activities.
• Cross-trained and provided back up for customer service managers.
• Molded team and embraced change to adapt within dynamic market.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Assisted disabled clients to support independence and well-being.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Provided mobility assistance such as walking and regular exercising.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Developed rapport to create safe and trusting environment for care.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

DROVE ALL 48 STATES, PICK UP LOADS AND DELIVERED IN A TIMLEY MANNER TO DESTINATIONS.