LuWanna Grieves
Ottawa,Illinois
Summary
Proven Pharmacy Technician with a track record of enhancing workflow and patient satisfaction at Medicine Shoppe. Skilled in medication dispensing and inventory management, coupled with exceptional customer service and team collaboration abilities. Achieved a significant reduction in prescription wait times, demonstrating a strong commitment to efficiency and accuracy in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Medicine Shoppe
06.2006 - 06.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Streamlined drug distribution processes, reducing wait times for patients.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Utilized pharmacy management software to process prescriptions efficiently.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Assisted in management of prescription deliveries, improving patient convenience.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Pharmacy Technician
Medicine Shoppe
01.2002 - 06.2005
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Assisted in management of prescription deliveries, improving patient convenience.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Developed patient education materials on medication management, contributing to community health awareness.
- Streamlined drug distribution processes, reducing wait times for patients.
Retail Cashier
Value City Department Store
05.2001 - 12.2001
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Operated POS terminals and cash drawer balancing.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Handled cash with high accuracy and took care to check bills for fraud.
Food Delivery Driver
Cap N Jacks
01.2001 - 12.2001
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Education
No Degree - Pharmacy Tech
Penn Foster Career School
Scranton, PA07.2006
High School Diploma -
Ottawa Township Highschool
Ottawa, IL07.2002
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacy Ethics
- HIPAA
- Pharmacy and customer records management
- Drug Classification Knowledge
- Drug Inventory Control
- Labeling Accuracy
- Drug safety
- Stocking shelves
- Processing payments
- Interpreting and Processing Medication Orders
- Healthcare regulations
- Medication labels
- Drug Inventory Management
- Prescription Interpretation
- Verifying orders
- Manual and automated medication dispensing
- Receiving incoming supplies
- Medication Storage Procedures
- Order Verification
- Secure storage of medications
- Updating medication histories
- Dosage Form Preparation
- Drug storage procedures
- Interpreting orders
- OTC Recommendations
- Patient education and counseling
- Customer Service
- Data Entry
- Attention to Detail
- HIPAA Compliance
- Prioritization and Organization
- Prescription Filling and Labeling
- Dispensing Medications
- Cash Register Operations
- Inventory Tracking
- Payment Processing
- Prescription Refill Fulfillment
Timeline
Pharmacy Technician
Medicine Shoppe
06.2006 - 06.2006
Pharmacy Technician
Medicine Shoppe
01.2002 - 06.2005
Retail Cashier
Value City Department Store
05.2001 - 12.2001
Food Delivery Driver
Cap N Jacks
01.2001 - 12.2001
No Degree - Pharmacy Tech
Penn Foster Career School
High School Diploma -
Ottawa Township Highschool
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