Summary
Overview
Work History
Education
Skills
Timeline
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Luwen Cunningham

West Haven

Summary

Dynamic professional with a proven track record at Subway, excelling in customer service and money handling. Demonstrated leadership in managing teams and operations, significantly improving customer satisfaction and financial accuracy. Skilled in decision-making and time management, adept at fostering customer relations and rapport. Achieved notable inventory cost reduction while ensuring service excellence.

Overview

40
40
years of professional experience

Work History

Assistant Manager

Subway
08.2016 - 12.2024
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Cashier

Walmart
07.2008 - 12.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Tax Examiner

Internal Revenue Service, IRS
01.1985 - 07.2008
  • Ensured timely processing of returns through efficient workload management and attention to detail.
  • Communicated with taxpayers in writing and by telephone.
  • Collaborated with team members to enhance overall efficiency and effectiveness within the department.
  • Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
  • Established solid relationships with taxpayers by addressing inquiries promptly while demonstrating knowledge of current tax laws.
  • Provided expert advice regarding tax liabilities for various types of entities such as corporations, partnerships, non-profit organizations, trusts, or estates.

Education

Associate of Arts - Paralegal Studies

Eagle Gate College
Layton

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Customer rapport

Timeline

Assistant Manager

Subway
08.2016 - 12.2024

Cashier

Walmart
07.2008 - 12.2011

Tax Examiner

Internal Revenue Service, IRS
01.1985 - 07.2008

Associate of Arts - Paralegal Studies

Eagle Gate College

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Luwen Cunningham