Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Lux Guzman

Irvine,CA

Summary

Very strong costumer service skills, extensive knowledge on hospitality etiquette and food preparations.

Motivated Restaurant Server

Spirited and communicative individual polished in assisting patrons in selecting food and beverage choices and maintaining table settings. Customer-oriented team player familiar with POS system operations.

Overview

2
2
years of professional experience

Work History

Cashier Team Lead

brooklyns finest pizza
Irvine , CA
11.2023 - Current
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Prepared pizzas according to customer specifications using appropriate ingredients and equipment.
  • Stocked shelves with supplies needed for pizza-making including sauces, cheeses, meats, and vegetables.
  • Checked quality of ingredients before use to ensure freshness and safety standards were met.
  • Collaborated with other staff members to ensure efficient operations during peak hours.
  • Assisted with closing duties such as counting money in the register and organizing kitchen supplies for the next day's shift.
  • Provided recommendations for pizzas based on customer preferences or dietary restrictions when requested.
  • Informed customers of daily specials or new menu items upon request.

Server

Slapfish Restaurant
Laguna Beach, CA
05.2022 - 05.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Informed customers of daily specials and signature menu items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Ticket Seller

old world village
Huntington Beach, CA
10.2022 - 10.2023
  • Greeted customers, answered questions and provided assistance with ticket purchases.
  • Processed payments for tickets using cash, credit cards or other forms of payment.
  • Verified customer identification when necessary to ensure compliance with age restrictions on certain events.
  • Resolved customer complaints in a professional manner.
  • Ensured that all sales transactions were completed accurately and efficiently.
  • Maintained accurate records of ticket sales and refunds.
  • Performed daily opening and closing procedures such as counting money, reconciling tills.
  • Communicated effectively with supervisors regarding customer feedback or requests.
  • Followed company policies related to ticketing procedures.

Server

Wahoo's Fish Taco
Irvine, CA
05.2022 - 10.2023
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.

Education

High School Diploma -

Woodbridge High School
Irvine, CA
06-2024

Some College (No Degree) - Communication

Orange Coast College
Costa Mesa, CA

Skills

  • Customer Service
  • POS System
  • Store Opening and Closing
  • Efficient multitasking
  • Outstanding communication skills
  • Teamwork and Professionalism

Affiliations

  • cheerleader (leadership roles)
  • babysitting
  • staying active to relieve stress and be more well rounded
  • studying communication and fashion marketing

References

References available upon request.

Timeline

Cashier Team Lead

brooklyns finest pizza
11.2023 - Current

Ticket Seller

old world village
10.2022 - 10.2023

Server

Slapfish Restaurant
05.2022 - 05.2024

Server

Wahoo's Fish Taco
05.2022 - 10.2023

High School Diploma -

Woodbridge High School

Some College (No Degree) - Communication

Orange Coast College

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Lux Guzman