Lux Polek

• Excelled in resolving complex inquiries, including invoicing and tracking, while enhancing web content through insightful evaluation.

• Expertly managed company-client relations, ensuring seamless administration, conflict resolution, and meticulous upkeep of client data.

• Demonstrated prowess in creating timely reports and evaluating web content; a go-to resource for actionable insights and resolutions.

• Emphasized customer training and team unity, adeptly managing adjustments and content review.

• Alchemical mixologist, managed bar seating 100-120 people, populated 35-60 on a weekday, 60-100 on a weekend, required speed, attentiveness, and accuracy.

• Seamlessly navigated diverse conversations, ensuring patrons felt acknowledged and respected.

• Swiftly diffused disputes, promoting a harmonious bar environment, optimizing guest experiences, and anticipating the needs of customers

• Managed reservations, resolved issues, and ensured a memorable dining experience.

• Balanced high-volume orders, prioritized customer needs, and maintained satisfaction.

• Handled customer complaints, coordinated with kitchen staff, and guaranteed contentment.

• Skillfully navigated complex negotiations with lenders, demonstrating empathy and precision to protect clients' homes from foreclosure.

• Focused on customer support and conflict resolution, effectively multitasking to ensure accuracy and achieve goals.

• Successfully exceeded targets through high-level negotiation and diligent customer service, resulting in a promotion to management.

• Leveraged keen attention to detail and exceptional negotiation skills to prevent foreclosures, reflecting a commitment to customer satisfaction and goal achievement.