LUX POLEK

• Excelled in resolving complex inquiries, including invoicing and tracking, while consulting with customers to assess needs and propose optimal solutions with insightful evaluation.
• Expertly managed company-client relations, ensuring seamless administration, conflict resolution, and meticulous upkeep of client data.

• Built rapport with clients through active listening, empathy, and understanding of their individual needs.
• Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.

• Alchemical mixologist, managed bar seating 100-120 people, populated 35-60 on a weekday, 60-100 on a weekend, required speed, attentiveness, and accuracy.
• Seamlessly navigated diverse conversations, ensuring patrons felt acknowledged and respected while maintaining bar.
• Swiftly diffused disputes, promoting a harmonious bar environment, optimizing guest experiences..

• Managed reservations, resolved issues, and ensured a memorable dining experience.
• Balanced high-volume orders, prioritized customer needs, and maintained satisfaction.
• Handled customer complaints, coordinated with kitchen staff, and guaranteed contentment.

•Proficiently led negotiations using keen attention to detail and persuasive dialogue, to ensure a tailored plan to protect clients home.
• Focused on customer support and conflict resolution, effectively multitasking to ensure accuracy and achieve goals.
• Successfully exceeded targets through high-level mediation and diligent customer service, earning a promotion to management.