Luxsamee Lexi Luangpanh
Spring,USA
Summary
With over 15 years of experience managing cross-functional teams, excels in optimizing workflow and leading and managing staff to drive revenue cycle management excellence. Expertise in Microsoft Suite allows for effective enhancement of patient care through business leadership. Proven track record in strategic planning, budgeting, and financial analysis as a financial management professional. Strong focus on team collaboration and delivering results enables seamless adaptation to changing needs. Skilled in financial reporting, risk management, and ensuring regulatory compliance. Known for reliability, leadership, and analytical thinking, consistently delivers exceptional outcomes.
Overview
23
23
years of professional experience
Work History
Senior Clinic Financial Manager
Woodlands Cancer Institute
04.2024 - Current
- Review daily clinic collections in each office to ensure that the patient's financial responsibilities, including co-pay, co-insurance, and any self-pay balances, are being paid during service
- Compile multi-clinic collection data into a monthly spreadsheet that will be given to the Director of Revenue Cycle
- Provide support and training to the Patient Service Specialists on collection techniques, giving them the skills necessary to collect during service
- Assist the financial counselors in negotiating discounts and payment arrangements for treatments for self-pay patients.
- Respond to patient concerns or complaints regarding the Company’s collection policy as necessary.
- Work closely with external vendors to support financial disparities and patient account denial patterns.
- Work closely with the physicians and nursing staff to ensure the Company’s drug guidelines are followed
- Guide physicians regarding off-label drug use
- Work closely with the Office Managers to find solutions for any clinic collection or managed care issues
- Report trends that affect collection activity to the Director of Revenue Cycle and Regional Director
- Review the financial counselors’ weekly A/R report every month
- Review all financial counselors’ daily work, ensuring that all staff follows updates and changes to policy and procedures provided at the Managed Care Meeting.
- Work collectively with the Contracting and Credentialing Manager in monthly managed care meetings to update financial counselors, office managers, and the business office on changes to managed care, collection, and drug policies and procedures.
- Prepared comprehensive financial statements for executive review, aiding in effective decision-making processes regarding growth opportunities and resource allocation.
- Increased financial efficiency by streamlining budget processes and implementing cost-saving measures.
- Created strategies to increase client revenue and reduce client spending.
- Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
- Established budgetary benchmarks and formulated financial management strategies by researching operating and historical financial records.
- Developed and maintained financial models for forecasting, enabling more accurate predictions of future revenue and expenses.
- Generated revenue and reduced costs by recommending innovative alternatives.
- Identified and investigated variances to optimize financial plans and forecasts.
Travel-Senior Regional Revenue Cycle Manager
Texas Oncology
03.2017 - 04.2024
- Directs the daily operation of the revenue cycle liaison department to ensure client satisfaction
- Recruits, hires, and supervises staff while developing and attaining performance goals and objectives.
- Evaluate performance and recommend merit increases, promotions, and disciplinary actions.
- Identifies process breakdowns; develops and implements corrective actions
- Maintains working knowledge of payor policies and applicable laws and regulations related to revenue cycle management
- Responsible for provider reimbursement programs, policies, and strategies to ensure all patient-facing information is being collected promptly
- Monitor patient-aged accounts and verify that appropriate collection procedures are being followed.
- Managed remote teams, ensuring efficiency and productivity were being met
- Monthly presentations in regional meetings and provide upper management with revenue cycle status, including reports, metrics, and KPIs.
- Managed billing, new patient intake, scheduling, the patient benefits representatives- and authorization teams.
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Maintained a thorough understanding of regulatory requirements, ensuring compliance throughout all aspects of the revenue cycle.
- Established and checked coding procedures, monitored reports and updated internal files.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Reduced denial rates through meticulous claims review and enhanced coding practices, ensuring maximum revenue capture.
- Collaborated with IT to develop new revenue cycle management software, leading to improved tracking and reporting of key financial metrics.
- Streamlined billing processes, significantly reducing errors and enhancing revenue cycle efficiency.
- Improved patient satisfaction scores by simplifying billing process and enhancing transparency.
- Monitored industry trends to anticipate changes that may impact the organization''s revenue cycle performance.
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
Business Office Manager
Texas Oncology
04.2016 - 03.2017
- Oversees and prepares daily charge tickets; works with a physician on charge procedures, including consistent use of procedure codes; coordinates revisions to obtain correct reimbursement; identifies and resolves discrepancies
- Ensures daily, weekly, and monthly billing functions are performed and accurate
- Acts as liaison between physicians, administrations, and business departments
- Follow up on contract accounts and liaise with managed care contract plans and insurers.
- Monitors aged balances of all accounts and ensures that delinquents’ reports are followed up.
- Prepares monthly financial analysis on accounts receivable, collections percentage, filling statistics, etc
- Assists with budgetary activities under the direction of the Executive Director and Controller
- Maintains and monitors department budget
- Maintains confidentially of all information related to patients, medical staff, finances, and cost-effective healthcare delivery issues
- Directly supervises business office personnel.
- Ensures appropriate payment balancing and reconciliation of deposits
- Updated reports, managed accounts, and generated reports for the company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
Revenue Cycle Manager
The Hospital at Westlake Medical Center
07.2014 - 03.2016
- Managed billing, new patient intake, scheduling, the patient benefits representatives- and authorization teams.
- Claims management, billing collections, patient insurance, data processing, and integrity of the patient
- Responsible for maximizing the collections of medical services payments and reimbursement from patients, insurance carriers, and guarantors
- Responsible for charge processing, claim submission and processing, payment processing, collections, and account receivable management and denials
- Monthly review and audit to ensure all charges are being captured and billed accordingly for our physicians
- Monitors age accounts and verifies appropriate collections procedures are being followed
- Managed review cycle projects at the Practice level, such as audits and budgets
- Managed and reported results and analysis claims, customer services relative to revenue cycle, training and development close to revenue cycle, analytics, and other revenue cycle management activities
- Regularly provides upper management with revenue cycle status, including reports, metrics, and presentations.
- Develops, monitors, and assesses business metrics to refine processes and improve efficiencies
- Establishes internal goals and identifies external benchmarks
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Completed financial reporting and analysis for billing revenue cycle.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Coordinated with the finance team to produce accurate monthly reports on collection metrics and trends.
- Analyzed complex data sets to derive actionable insights for improving internal processes related to revenue cycle management.
- Increased cash flow through timely resolution of payer denials and underpayments.
- Established strong relationships with payers, improving communication and resolving disputes more effectively.
- Served as a liaison between the organization''s leadership team members and payers during contract negotiations, securing favorable terms for reimbursement rates.
- Identified discrepancies between budgetary targets and actual revenue and expenses.
Business Office Supervisor
Austin Radiological Association
10.2010 - 07.2014
- Delegates and assigns worked duties to staff, allocates the use of available resources, and monitors and assists with the work process
- Supervises all Customer Service team functions, billing, collections, and AR, including handling escalated calls, and educates how to resolve patient issues and all levels of patient complaints
- Plans, organizes, supervises, and evaluates the performance of assigned staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for improvement as needed
- Managed daily operations, ensuring timely completion of tasks and meeting performance goals.
- Enhanced team productivity by providing ongoing training and support to staff members.
CBO Billing/Collection Manager
Urology Austin
02.2009 - 10.2010
- Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
- Promoted a culture of continuous improvement within the collections department by regularly soliciting feedback from team members and implementing changes based on their recommendations.
Business Office Manager
Calloway Creek Surgery Center
10.2007 - 02.2009
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Updated reports, managed accounts, and generated reports for the company database.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
Business Office Manager
USPI Baylor Medical Center Trophy Club
08.2001 - 09.2007
- Updated reports, managed accounts, and generated reports for the company database.
- Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Education
Business Administration -
DeVry University
01.1991
Skills
- Analytical Skills
- Strategic
- Budget Management
- Leadership and team management
- Process Improvement
- Problem-Solving
- Excellent written and communication skills
- Revenue Analysis
- Highly detail-oriented
- Financial reporting and analysis
- Customer relationship development
Accomplishments
- Received recognition for excellence in reducing AR over 120 and increasing collections
- Received a Highest Revenue Cycle Manager survey percentage of 95%
- Received excellent recognition for a high level of performance consistently
- Managed a team of 128 staff members.
- Won the “Best Regional Revenue Cycle Manager" 2021 & 2023
Timeline
Senior Clinic Financial Manager
Woodlands Cancer Institute
04.2024 - Current
Travel-Senior Regional Revenue Cycle Manager
Texas Oncology
03.2017 - 04.2024
Business Office Manager
Texas Oncology
04.2016 - 03.2017
Revenue Cycle Manager
The Hospital at Westlake Medical Center
07.2014 - 03.2016
Business Office Supervisor
Austin Radiological Association
10.2010 - 07.2014
CBO Billing/Collection Manager
Urology Austin
02.2009 - 10.2010
Business Office Manager
Calloway Creek Surgery Center
10.2007 - 02.2009
Business Office Manager
USPI Baylor Medical Center Trophy Club
08.2001 - 09.2007
Business Administration -
DeVry University
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