Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luyang Gao

Charlotte,MI

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach becauseof over 10 years, and more than 500 associates management experience.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.


Overview

18
18
years of professional experience

Work History

Quality OB L1

Amazon
03.2023 - Current
  • Troubleshot
  • Quality control
  • Solve Problem, VAST VISTA etc.
  • Talk to associate to find and fix all problem

Owner

Solar LED LLC.
02.2022 - 02.2023
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.

Manager Director

Kikihome Idaho LLC.
03.2020 - 02.2023
  • Onboarded new employees with training and new hire documentation.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Manager

Evergreen Senior Daycare Center
11.2018 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Manager of Operations

Senyi International Trading LLC.
06.2016 - 10.2018
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Manager Director

Tairay Special Equipment(Shanghai) Co.Ltd
03.2009 - 07.2009
  • Onboarded new employees with training and new hire documentation.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Cross-trained existing employees to maximize team agility and performance.

Engineer Operations Manager

CSCEC (China State Construction Engineering Corp)
07.2005 - 02.2009
  • Developed and maintained standardized operating procedures for numerous functions and tasks to streamline construction operations.
  • Analyzed operability requirements for upgrades and new equipment installations.
  • Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
  • Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
  • Performed operational design reviews to determine feasibility and budgetary impacts of new proposals.
  • Reduced downtime and increased production capacity with strong maintenance plans.

Education

No Degree - MBA

OBU
Shawnee, OK
10.2010

Bachelor of Science - Civil Engineering

Shenyang Jianzhu University
Shenyang, China
06.2005

Skills

  • Status Updates
  • Good at PC software
  • Problem solve
  • Microsoft Dynamics
  • Microsoft Access
  • Google Analytics
  • Investor Relations
  • Business Planning
  • Microsoft Office
  • Adobe Systems Adobe Photoshop
  • YouTube
  • Persuasive Negotiations
  • Team Meetings
  • Team Goals
  • Staff Management
  • Operational Procedures

Timeline

Quality OB L1

Amazon
03.2023 - Current

Owner

Solar LED LLC.
02.2022 - 02.2023

Manager Director

Kikihome Idaho LLC.
03.2020 - 02.2023

Manager

Evergreen Senior Daycare Center
11.2018 - 03.2020

Manager of Operations

Senyi International Trading LLC.
06.2016 - 10.2018

Manager Director

Tairay Special Equipment(Shanghai) Co.Ltd
03.2009 - 07.2009

Engineer Operations Manager

CSCEC (China State Construction Engineering Corp)
07.2005 - 02.2009

No Degree - MBA

OBU

Bachelor of Science - Civil Engineering

Shenyang Jianzhu University

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Luyang Gao