Luysa Garcia
Ellicott City,MD
Summary
Proven track record at Jam Eats, enhancing customer satisfaction and team efficiency through expert multitasking and exceptional customer service. Skilled in both high-volume dining management and staff training, I excel in fostering positive guest experiences and streamlining operations. Achievements include significantly improving service quality and collaboration among coworkers, showcasing adaptability and attention to detail.
I also present experiences in other restaurants such as Copper Shark, located in Baltimore where I started as a food runner and evolved into a host and finally a server. Always maintaining the high level of service and productivity.
Overview
2
2
years of professional experience
Work History
Host and Server
Jam Eats
08.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Reservation coordination
- Seating arrangements
- First Aid Training
- Greeting guests
- Cleaning and sanitation
- Food Running
- Table Bussing
- High-volume dining
- Warm and Friendly
- Attention to Detail
- Staff Training
Additional Information
I can provide really good references about my work and managers and CEOs I have worked with:
Mark Hanson- Atlantic Eats
Phone number (240) 997-1291
Tito Valladares- General Manager Jam eats
Phone number (240) 380-4053
Erick Martinez- Manager Copper Shark
Phone number (443) 542-8466
Languages
Portuguese
Native or Bilingual
Timeline
Host and Server
Jam Eats
08.2022 - Current
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