Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luz Aguilar

Kingwood

Summary

Detail-oriented individual with a solid background in customer service and collections. Known for strong attention to detail and effective communication, ready to leverage expertise in conflict resolution to drive outstanding results.

Overview

13
13
years of professional experience

Work History

Driver

JJ&L TRANSPORT LLC
Cleveland
03.2024 - Current
  • Communicated effectively with dispatch regarding delivery status and route changes.
  • Documented delivery logs and reported any issues encountered during routes.
  • Loaded and unloaded cargo using proper handling techniques and equipment.
  • Maintained logs of driving hours, deliveries, and vehicle conditions accurately.
  • Provided excellent customer service during interactions with clients during deliveries.
  • Loaded and unloaded freight in a safe and timely manner.

SKIPTRACER

GALAXYRECOVERY LLC
Cleveland
03.2016 - Current
  • Conducted thorough investigations to locate missing persons and debtors.
  • Interviewed contacts to obtain valuable information regarding subjects' whereabouts.
  • Prepared detailed reports summarizing findings for management review.
  • Communicated effectively with customers via telephone, email or mail in order to obtain additional information necessary for successful skip tracing.
  • Used internet databases and phone tools in order to locate customers.
  • Maintained daily communication with repo agents.
  • Performed in-depth people and vehicle location searches.

Collections Agent

FREDY CARS
Houston
01.2022 - 03.2024
  • Managed collections by contacting clients through phone and email.
  • Recorded payment arrangements and updated client accounts accurately.
  • Resolved client inquiries and disputes regarding outstanding balances.
  • Monitored collection activities to ensure compliance with regulations.
  • Assisted in developing strategies for improving collection efficiency.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Provided guidance and assistance to customers who were facing financial difficulties.
  • Investigated disputed claims and made appropriate adjustments when necessary.
  • Conducted thorough investigations to locate individuals and recover assets.
  • Used advanced skip tracing tools to locate customers.

Office Manager

NEXT LEVEL AUTO SALES
Houston
03.2019 - 01.2022
  • Managed daily office operations and ensured smooth workflow.
  • Coordinated schedules and appointments for staff and clients.
  • Oversaw inventory management and ordered necessary supplies.
  • Maintained accurate records of financial transactions and invoices.
  • Trained new employees on office procedures and software systems.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed vehicle titles and registrations efficiently for customer satisfaction.
  • Processed applications for new titles, transfers and duplicate titles.
  • Interacted regularly with other departments such as marketing, sales, IT, finance.

Office Administrator

Dutch Aero Group
Houston
02.2018 - 03.2019
  • Processed vehicle titles and registrations efficiently for customer satisfaction.
  • Organized and maintained electronic and physical filing systems for easy access.
  • Facilitated office supply management by tracking inventory levels and placing orders.
  • Organized and filed documents in digital and physical formats.
  • Assisted staff with locating files and retrieving information efficiently.
  • Scanned and digitized paper records to enhance storage solutions.
  • Prepared contracts that meet all applicable legal standards.
  • Reviewed customer contracts for compliance with company policies.
  • Utilized advanced skip tracing tools to gather relevant information efficiently.
  • Developed strategies to improve search techniques and data collection methods.
  • Used advanced skip tracing tools to locate customers.
  • Maintained daily communication with repo agents.

Collections Manager

Houston Auto Broker
Houston
05.2015 - 02.2018
  • Managed customer accounts to ensure timely payments and reduce outstanding balances.
  • Communicated with clients to negotiate payment plans and resolve billing disputes.
  • Conducted regular follow-ups on overdue accounts via phone and email.
  • Documented account activity and updates in the company's collection system.
  • Analyzed account histories to identify trends in payment behavior and risks.
  • Trained new staff on collection procedures and effective communication strategies.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Conducted skip tracing activities to locate customers with past due balances.
  • Performed skip tracing to locate individuals and vehicles.

Collections/Skip Tracer

Guarantee Financial Services
Porter
01.2013 - 05.2015
  • Conducted thorough investigations to locate individuals for debt recovery purposes.
  • Developed and maintained databases for tracking leads and contacts effectively.
  • Coordinated and managed day-to-day workflow of collections team.
  • Performed daily collections calls to discuss payment arrangements with customers.
  • Participated in internal meetings related to collections issues or initiatives.

Education

High School Diploma -

ALDINE SENIOR HIGH SCHOOL
Houston, TX
05-2013

Skills

  • Customer relationship management
  • Payment negotiation
  • Conflict resolution
  • Record keeping
  • Effective communication
  • Time management
  • Problem solving
  • Customer service
  • Relationship building
  • Revenue generation
  • Skip tracing
  • Collections management
  • Office administration
  • Team leadership

Languages

Spanish
Professional
English
Professional

Timeline

Driver

JJ&L TRANSPORT LLC
03.2024 - Current

Collections Agent

FREDY CARS
01.2022 - 03.2024

Office Manager

NEXT LEVEL AUTO SALES
03.2019 - 01.2022

Office Administrator

Dutch Aero Group
02.2018 - 03.2019

SKIPTRACER

GALAXYRECOVERY LLC
03.2016 - Current

Collections Manager

Houston Auto Broker
05.2015 - 02.2018

Collections/Skip Tracer

Guarantee Financial Services
01.2013 - 05.2015

High School Diploma -

ALDINE SENIOR HIGH SCHOOL

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