Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luz Araujo

Buffalo,NY

Summary

Highly-motivated employee with exceptional interpersonal skills and a strong work ethic. I adept at quickly mastering new skills and working effectively unsupervised. Customer-focused and passionate about delivering exceptional service and improving customer satisfaction. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Auto Insurance Agent

GEICO
Buffalo, NY
10.2017 - Current
  • Identified, evaluated, and addressed customer inquiries regarding insurance coverage.
  • Maintained accurate records of customer interactions and policy information.
  • Researched and responded to customer complaints about their insurance coverage.
  • Provided advice on the best types of insurance policies for customers based on their needs.
  • Collaborated with other departments within the organization to ensure smooth delivery of services to clients.
  • Assisted customers in completing necessary forms and documents related to new or updated policies.
  • Educated customers on the benefits and risks associated with various types of insurance plans.
  • Reviewed policy applications for accuracy before submitting them to underwriters for approval.
  • Advised clients on how to maximize their benefits by selecting suitable additional coverages.
  • Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options.
  • Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
  • Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
  • Adhered to all company guidelines relating to ethical standards when working with customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Funeral Home Assistant

B Funeral Home
Buffalo, NY
10.2023 - 07.2024
  • Organized and monitored funeral arrangements, including paperwork, flowers, casket selection, and other services.
  • Assisted with the preparation of obituaries for distribution to newspapers and other media outlets.
  • Greeted visitors at the visitation or memorial service and provided assistance as needed.
  • Answered phone calls from family members, friends, vendors, and other contacts regarding funeral arrangements.
  • Provided general administrative support such as filing documents, preparing reports, scheduling appointments.
  • Ensured that all legal requirements were met prior to burial or cremation services being performed.
  • Transported deceased bodies from place of death to the funeral home in accordance with regulations.
  • Managed inventory of supplies used in funeral preparations such as caskets, liners, vaults., ensuring adequate stock levels are maintained at all times.
  • Ensured that all areas of the facility are properly cleaned and sanitized after each funeral service has been completed.

CSR

M&T Bank
BUFFALO, NY
10.2014 - 08.2017
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Researched required information using available resources.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Explained bank services, financial products and applicable fees to customers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Resolved problems or discrepancies concerning customers' accounts.

Education

High School Diploma -

Oracle Charter School
Buffalo, NY
06.2014

Some College (No Degree) - Mortuary Science

Erie Community College
Buffalo, NY

Skills

  • Customer Follow-Up
  • Data Entry
  • Business Planning
  • Presentation Skills
  • Customer Service
  • Information Security
  • Inbound and Outbound Calling
  • Product Knowledge
  • Conflict Mediation
  • Microsoft PowerPoint
  • Microsoft Excel
  • Documentation
  • Flexible and Adaptable
  • Critical Thinking
  • Time Management
  • Multitasking
  • Collaboration
  • Active Listening
  • Verbal Communication
  • Conflict Resolution
  • Computer Skills
  • Analytical and Critical Thinking
  • Organization and Time Management
  • Financial Transactions
  • Financial software
  • Deposit and withdrawal management
  • Customer Response
  • Life insurance knowledge
  • Budgeting and finance
  • Funeral planning
  • Cremations
  • Empathetic

Timeline

Funeral Home Assistant

B Funeral Home
10.2023 - 07.2024

Auto Insurance Agent

GEICO
10.2017 - Current

CSR

M&T Bank
10.2014 - 08.2017

High School Diploma -

Oracle Charter School

Some College (No Degree) - Mortuary Science

Erie Community College

Similar Profiles

CREATE PROFILE
Luz Araujo