Luz Areizaga
San Diego,CA
Summary
Committed and versatile leader with extensive administrative expertise across operations, office, and retail management. Demonstrates expertise in team leadership, staffing, training, scheduling, payroll, budgeting, and employee retention.
Overview
17
17
years of professional experience
1
1
Certification
Work History
AIML Annotation Analyst
Apple
La Jolla, CA
02.2022 - Current
- Dual-certified in es_US and en_US locales, consistently surpassing performance goals and achieving exceptional metrics.
- Accelerated to expert grader in six months, seamlessly transitioning into a dynamic analyst role, actively contributing to numerous high-impact quality projects.
- Collaborating with quality assurance in Data Operations to escalate and address language-specific issues, ensuring linguistic compatibility.
- Mentoring fellow analysts on best practices to enhance team performance, achieve quality goals, and instill company values.
- Initiated, coordinated, and facilitated engaging team events, including catering, while managing the organization of team meals.
Engagement Coordinator Career Experience
Apple
La Jolla, CA
09.2022 - 03.2023
- Designed and implemented impactful recreational and educational team-building events in the San Diego and Austin Data Operations sites, fostering individuality and promoting team cohesion.
- Managed a wide range of administrative tasks for both leadership and team members, including procurement of supplies, coordination of food catering, budget management, and resolution of facility issues.
- Collaborated effectively with cross-functional teams, vendors, and stakeholders to develop and implement initiatives aimed at enhancing team performance and cohesion.
- Crafted and executed marketing initiatives to promote events, curated content for newsletters, and maintained the engagement website to ensure effective communication and participation.
Operations Specialist
Apple Retail
La Jolla
10.2015 - 01.2022
- Successfully oversaw and executed retail inventory processes for a high-volume store in the San Diego market, ensuring accuracy and efficiency.
- Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
- Managed the purchase of equipment for the Genius team, overseeing the store's supply budget, coordinating procurement of tools and supplies, and maintaining records of store repair tickets.
- Coached, trained, and developed a medium-sized team, emphasizing operations processes and company policies.
- Monitored team performance, enforced adherence to operations, inventory tasks, store processes, and customer service standards,while minimizing inventory shrinkage.
- Facilitated communication between technicians, sales, and operations teams to implement optimal inventory control practices within the store.
People Operations Planner Experience
Apple Retail
La Jolla, CA
02.2021 - 07.2021
- Created and managed a comprehensive calendar for the Leadership team, scheduling 1-1 meetings, interviews, follow-up conversations, and team gatherings.
- Managed recruitment processes by reaching out to applicants, scheduling interviews, updating talent databases, and organizing interview events for three stores within the market.
- Supervised time card approvals for the store team and processed weekly payroll submissions through the Kronos system.
- Managed and coordinated store events within the engagement budget, handling catering arrangements and expense requests.
- Implemented wellness initiatives, organized inclusion and diversity events, and coordinated engagement activities to boost employee morale and foster a positive work environment.
Store Manager
Hot Topic
San Diego, CA
06.2007 - 10.2015
- Effectively managed and coordinated a medium-sized team to deliver exceptional customer service.
- Achieved consistent sales targets exceeding company expectations while ensuring adherence to operations goals and policies.
- Conducted interviews, recruited new staff, and supervised training and development for both current and new team members.
- Managed store budget, coordinated expenses for office supplies, janitorial needs, and catering services.
- Implemented sales data analysis and forecasting techniques to optimize profits, minimize shrinkage, and maximize future sales volume.
- Established performance goals, conducted performance reviews, and provided coaching to enhance team performance and achieve organizational objectives.
Education
Bachelor of Arts - Graphic Design
Iberoamericana University
Mexico04-2006
Skills
- Creative, highly organized, multi-tasker
- Skilled in leadership, fostering collaboration and team cohesion
- Fast learner, adaptable, flexible to new ideas and techniques
- Exceptional communicator and problem solver
- Consistently promotes diversity, equity, and inclusion in and out of the workplace
- Organized and efficient, skilled at managing tasks and optimizing workflows
Certification
- Google Project Management |COURSERA| Ongoing
Timeline
Engagement Coordinator Career Experience
Apple
09.2022 - 03.2023
AIML Annotation Analyst
Apple
02.2022 - Current
People Operations Planner Experience
Apple Retail
02.2021 - 07.2021
Operations Specialist
Apple Retail
10.2015 - 01.2022
Store Manager
Hot Topic
06.2007 - 10.2015
Bachelor of Arts - Graphic Design
Iberoamericana University
Similar Profiles
Karime SalazarKarime Salazar
Operations Specialist at AppleOperations Specialist at Apple
Shemeka GloverShemeka Glover
Technical Support Representative at AppleTechnical Support Representative at Apple
Chris IshimweChris Ishimwe
Customer Service Advisor at AppleCustomer Service Advisor at Apple
Rohn BeardRohn Beard
Inside Business Expert (RCC) at AppleInside Business Expert (RCC) at Apple
Harish BethapudiHarish Bethapudi
Data Engineer / MDM Specialist at PeratonData Engineer / MDM Specialist at Peraton